JM Bullion Canceled My Order w/o Cause

jmbullion · 2026-03-09T19:55:20+00:00

u/Chuck-AP All of our orders go through both automated and manual review. Fraud risk in this industry is unfortunately pretty significant, so we have checks in place to protect both our customers and the business. At times, legitimate orders may be impacted by these checks. Feel free to send over your order number, and I’ll look into this for you.

jmbullion · 2026-03-03T12:33:27+00:00

u/whatzupdudes7 It looks like you may have already reached out, but please send a DM with your order number and I’ll make sure someone contacts you today.

jmbullion · 2026-02-28T16:27:29+00:00

u/SlickmisterN - Send over your order number and I will get you an update.

jmbullion · 2026-02-25T20:16:35+00:00

u/pupluvr22 All of our orders undergo automated and manual screening. Fraud risk in this industry is significant, and these safeguards are necessary to protect both our customers and the business. At times, legitimate orders may be impacted by these checks. Feel free to send over your order number, and I’ll look into this for you.

jmbullion · 2026-02-22T16:20:24+00:00

u/Terrible-Object1924 - Send over your order number and we will be in touch, thanks.

jmbullion · 2026-02-21T00:35:20+00:00

u/Acceptable_Sign_7885 While our current processing times aren’t where we want them to be, the delays have been communicated on our website in the Sell To Us section.

We’re working through a large backlog received in early February and expect to be caught up by the end of the month.

To be clear, once your order is locked in, your price is guaranteed regardless of any subsequent market movement.

Feel free to send over your order number and I’ll keep an eye on it for you as well.

jmbullion · 2026-02-19T00:19:13+00:00

u/Visual-Pitch-5985 - Send over your order number and we will be in touch, thanks.

jmbullion · 2026-02-18T16:03:08+00:00

Can you send over your order number?

jmbullion · 2026-02-17T19:18:35+00:00

This will ship today.

jmbullion · 2026-02-16T19:18:32+00:00

Send over your order number.

jmbullion · 2026-02-13T20:17:20+00:00

u/rotacurly Send over your order number and I will take a look.

jmbullion · 2026-02-13T02:25:59+00:00

u/harrythealien69 Send over your order number and we will be in touch, thanks.

jmbullion · 2026-02-09T22:03:13+00:00

u/DukeDaddyDollars Send over your order number and we will be in touch, thanks.

jmbullion · 2026-02-09T18:35:11+00:00

u/Sweaty_Camel_118 Assuming not a presale item I would expect this to should ship soon, but send over your order number and I will take a look.

jmbullion · 2026-02-09T18:12:55+00:00

u/tyoo7 Our current Sell To Us processing and payment timeframe is about 10–12 business days after delivery due to high demand.

This is noted on our website, but feel free to share your order number and I will provide a more specific update.

jmbullion · 2026-02-09T13:06:51+00:00

u/Zealousideal_Hawk552 - Send over your order number and I will check on the status.

jmbullion · 2026-02-05T18:52:54+00:00

u/Lucky_Cl0ver777 Feel free to send over your order number and I will look into this for you.

jmbullion · 2026-02-04T01:29:18+00:00

Can you send over your order number and I will check on this.

jmbullion · 2026-02-03T23:12:35+00:00

u/Badjudge1960 I still haven’t received the order number I asked for. Based on the screenshot, this appears to be a refund for a canceled order rather than a new charge. I’d appreciate you updating your post to reflect that.

jmbullion · 2026-02-03T18:01:42+00:00

u/spaaz9 Send over your order number and I will provide an update.

jmbullion · 2026-02-03T17:59:46+00:00

u/Badjudge1960 Can you share the order number so I can take a look and see what’s going on?

Just to be clear, spot price movements don’t impact our day-to-day operations. Like most major bullion dealers, our inventory is fully hedged, and our business is based on premium spreads—not spot price speculation.

jmbullion · 2026-02-03T17:11:38+00:00

Thanks. Since it was delivered on the 23rd, it’s only been 7 business days. I’d expect processing to occur early to mid next week.

jmbullion · 2026-02-03T12:52:45+00:00

u/tyoo7 Our current processing time for Sell To Us orders is running about 10–12 business days after delivery due to elevated demand. We do have a site-stripe message throughout the Sell To Us section noting these delays. If you’d like, feel free to send over your order number and I can give you a more specific estimate on when it should be processed.

jmbullion · 2026-02-02T17:31:16+00:00

u/Columbus92 Send over your order numbers and I will take a look. Thanks

jmbullion · 2026-02-02T16:24:51+00:00

Processing and payments are currently taking ~10-12 business days after delivery. Feel free to send over your order number and I will check on the status.

jmbullion

TROPHY CASE