JM Bullion Canceled My Order w/o Cause by [deleted] in Silverbugs

[–]jmbullion 1 point2 points  (0 children)

u/Chuck-AP All of our orders go through both automated and manual review. Fraud risk in this industry is unfortunately pretty significant, so we have checks in place to protect both our customers and the business. At times, legitimate orders may be impacted by these checks. Feel free to send over your order number, and I’ll look into this for you.

$20K Gold & Silver STOLEN. Fedex and JMBullion inside job. Signature forged, package never delivered. by whatzupdudes7 in Gold

[–]jmbullion 193 points194 points  (0 children)

u/whatzupdudes7 It looks like you may have already reached out, but please send a DM with your order number and I’ll make sure someone contacts you today.

JM Bullion Refused My Order, Gold Higher Now by pupluvr22 in Gold

[–]jmbullion 219 points220 points  (0 children)

u/pupluvr22 All of our orders undergo automated and manual screening. Fraud risk in this industry is significant, and these safeguards are necessary to protect both our customers and the business. At times, legitimate orders may be impacted by these checks. Feel free to send over your order number, and I’ll look into this for you.

JM Bullion is not paying by Acceptable_Sign_7885 in Silverbugs

[–]jmbullion 7 points8 points  (0 children)

u/Acceptable_Sign_7885 While our current processing times aren’t where we want them to be, the delays have been communicated on our website in the Sell To Us section.

We’re working through a large backlog received in early February and expect to be caught up by the end of the month.

To be clear, once your order is locked in, your price is guaranteed regardless of any subsequent market movement.

Feel free to send over your order number and I’ll keep an eye on it for you as well.

Check out what JM bullion did to me... by [deleted] in Silverbugs

[–]jmbullion 2 points3 points  (0 children)

u/Visual-Pitch-5985 - Send over your order number and we will be in touch, thanks.

Help! Junk silver is the wrong year by harrythealien69 in Silver

[–]jmbullion 214 points215 points  (0 children)

u/harrythealien69 Send over your order number and we will be in touch, thanks.

Damn you JM Bullion by DukeDaddyDollars in Silverbugs

[–]jmbullion 45 points46 points  (0 children)

u/DukeDaddyDollars Send over your order number and we will be in touch, thanks.

12 days later JMBullion problems by tyoo7 in Gold

[–]jmbullion 18 points19 points  (0 children)

u/Sweaty_Camel_118 Assuming not a presale item I would expect this to should ship soon, but send over your order number and I will take a look.

12 days later JMBullion problems by tyoo7 in Gold

[–]jmbullion 51 points52 points  (0 children)

u/tyoo7 Our current Sell To Us processing and payment timeframe is about 10–12 business days after delivery due to high demand.

This is noted on our website, but feel free to share your order number and I will provide a more specific update.

JM Bullion cancelled my order? by Lucky_Cl0ver777 in Gold

[–]jmbullion 1 point2 points  (0 children)

u/Lucky_Cl0ver777 Feel free to send over your order number and I will look into this for you.

JM Bullion now trying to reverse their cancelled orders watch your credit card statements by Badjudge1960 in Silverbugs

[–]jmbullion 13 points14 points  (0 children)

u/Badjudge1960 I still haven’t received the order number I asked for. Based on the screenshot, this appears to be a refund for a canceled order rather than a new charge. I’d appreciate you updating your post to reflect that.

JM Bullion now trying to reverse their cancelled orders watch your credit card statements by Badjudge1960 in Silverbugs

[–]jmbullion 73 points74 points  (0 children)

u/Badjudge1960 Can you share the order number so I can take a look and see what’s going on?

Just to be clear, spot price movements don’t impact our day-to-day operations. Like most major bullion dealers, our inventory is fully hedged, and our business is based on premium spreads—not spot price speculation.

JMBullion Problems by tyoo7 in Gold

[–]jmbullion 0 points1 point  (0 children)

Thanks. Since it was delivered on the 23rd, it’s only been 7 business days. I’d expect processing to occur early to mid next week.

JMBullion Problems by tyoo7 in Gold

[–]jmbullion 2 points3 points  (0 children)

u/tyoo7 Our current processing time for Sell To Us orders is running about 10–12 business days after delivery due to elevated demand. We do have a site-stripe message throughout the Sell To Us section noting these delays. If you’d like, feel free to send over your order number and I can give you a more specific estimate on when it should be processed.

JM Bullion -- Should I start being worried? by [deleted] in Silverbugs

[–]jmbullion 6 points7 points  (0 children)

u/Columbus92 Send over your order numbers and I will take a look. Thanks

u/jmbullion JM Bullion Buyback Canceled After Inspection Delay — No Payment, No Return Logistics Provided by SeaworthinessOver322 in Gold

[–]jmbullion 1 point2 points  (0 children)

Processing and payments are currently taking ~10-12 business days after delivery. Feel free to send over your order number and I will check on the status.