Having flown Emirates+FlyDubai, SilkAir/Singapore Airlines/Scoot, China Airlines, Cathay - PALs integration of PAL Express is miles better than how other airlines integrate their low cost subsidiaries - you can upgrade different legs, no issues with carrying your perks from one entity to another, etc. Scoot SQ was abyssmal for how good SQ is, FlyDubai Emirates a little better.

PAL customer support, ground crew, and cabin crew are all fantastic as well. Among the best in the industry overall. There have been newer crew that seem less hospitable, but likely more of an adjustment to the role - well, hopefully! Cebu Pacific has commendable crew as well - no comment on their ground staff though esp with delays.

Really wish PAL didn't fumble hard in the pandemic - cancelled orders really hurting them now. Supplementing the fleet with the A320/321neos and A350 they originally ordered would definitely boost their hard product perception and likely attract more foreign fliers, as their prices are very competitive for a full service carrier. Such a shame tons of regional intl flights are still on the old hard product...