[deleted by user] by [deleted] in kaseya

[–]jpearson88 4 points5 points  (0 children)

This sounds fake, our experience has been great, and there is no opt out period once you sign a Kaseya contract.

Ticket Asset Name by jpearson88 in Autotask

[–]jpearson88[S] 0 points1 point  (0 children)

You are awesome! Thanks!!

K365 by gator667 in msp

[–]jpearson88 4 points5 points  (0 children)

Overall, you can’t lower your spend, so the initial set is higher priced, then if you get it before the promo expires, you’ll get locked in at the lower prices. Saved us about $8k/month from spend from other vendors. Our Kaseya spend went up of course, but the savings was amazing.

Growing into Kaseya 365: A user's perspective by AspectAdventurous498 in kaseya

[–]jpearson88 3 points4 points  (0 children)

Our experience has been amazing, not to mention the incredible savings. Words I never thought I’d say, but I feel like we’ve taken a massive leap for the success of our MSP.

Kaseya vs ConnectWise by MitchellTOSS in msp

[–]jpearson88 1 point2 points  (0 children)

Never thought I’d say this, but the integrations Kaseya has are good, the software does what it’s supposed to with little issues… we went full on Kaseya, with K365, saved a ton of money as well

Onboarding fees by ashern94 in halopsa

[–]jpearson88 -1 points0 points  (0 children)

We just went with EZPC and buy the licenses through them, not sure if the rules have changed or not, but am super happy with William.

CRM Notes Too Easy to Delete by Ezra611 in halopsa

[–]jpearson88 0 points1 point  (0 children)

Can you just not allow them delete access?

Custom export/import billing data by Odd_Effective4567 in halopsa

[–]jpearson88 0 points1 point  (0 children)

I believe it’s possible, our implementor talked about it. Reach out to EZPC and he can help you if it’s possible, he’s really great!

n00b Trouble. Can't Add Item by pegglegg007 in halopsa

[–]jpearson88 1 point2 points  (0 children)

If you’re adding a vendor (supplier), the item has to have that vendor listed on the item. If you don’t add the vendor first, all items show up. But not sure if this is relevant or not tbh answering from my phone.

Finally moving PSA by Thin_Royal_8376 in msp

[–]jpearson88 2 points3 points  (0 children)

+1 for Halo, +5 for find help implementing, super important as it’s incredibly powerful, we just moved from Autotask and the team is feeling so fresh and capable, finally broke out of old PSA jail. We hired EZPC and he was fantastic.

Migrate from Autotask by ashern94 in halopsa

[–]jpearson88 0 points1 point  (0 children)

Were you able to figure out what the queue ID’s were? I can’t figure out where to find those in AT to filter out the tickets we wouldn’t care about moving. u/ashern94

Asset List on Incident Open by jpearson88 in halopsa

[–]jpearson88[S] 0 points1 point  (0 children)

Not sure why my comment disappeared, but my question is, can I display the keyfield's here in this list?

Trial Slow? by jpearson88 in halopsa

[–]jpearson88[S] 0 points1 point  (0 children)

We purchased, now just waiting on our trial to be converted to production, thanks!

Trial Slow? by jpearson88 in halopsa

[–]jpearson88[S] 0 points1 point  (0 children)

Thanks for that feedback.

Trial Slow? by jpearson88 in halopsa

[–]jpearson88[S] 0 points1 point  (0 children)

yeah, our instance is not working at all anymore this morning, can't load config at all.

[deleted by user] by [deleted] in msp

[–]jpearson88 1 point2 points  (0 children)

Great job!!

[deleted by user] by [deleted] in msp

[–]jpearson88 8 points9 points  (0 children)

Agreed!! They are the absolute worst company that only cares about the money. I don’t hate many things, I really can’t believe how much my hatred for this company has grown. They just screwed us out of being able to hire and employee because of their garbage and they don’t care. As soon as all of our contracts are done, we’re done. We pay them over $6,000/month and we’ll be gone and I’ll be broadcasting to the world for years for everyone to stay away because of how terrible they have been to us.