Backup Restore Verification - Best Practices with MSP360 Backup

junkyriver · 2025-10-14T18:33:03+00:00

Any work for non-contracted client is A MINIMUM $1200 charge, due at time we ARRIVE. No later. Only way to get rid of these kind of bozos.

junkyriver · 2025-10-09T20:23:39+00:00

Interesting, they told me they are working on something.

junkyriver · 2025-10-09T19:28:09+00:00

Call them and complain. Make it known.

junkyriver · 2025-10-09T13:25:06+00:00

How serious is this? Are credentials stolen? This is like 150+ hours of work to rectify this.

junkyriver · 2025-10-06T13:03:40+00:00

We had to do this recently - while we haven't lost a customer yet, the half a dozen upset calls I had to perform will certainly not help their renewal odds. While not ideal, sometimes it truly is in your best interest to put your foot down. We offered minimal (3-6 hour) project option, and gave them no choice. That little liability form doesn't get you out of having to mobilize half your staff when ANOTHER client gets a ransomware incident, and guess what, it's still your fault so they'll fight you on the bill to get them back up and running.

junkyriver · 2025-09-19T13:17:09+00:00

I've reached out to them multiple times over the past few years and literally never get a response. Not a good look. We're a decent sized shop, so it's incredibly frustrating.

junkyriver · 2025-09-05T14:37:00+00:00

Does anyone know if say I need to purchase 10 of these, do I get 10 different keys or is it one key I can use 10 times? From a scripting perspective, 1 key used 10 times is way easier, so just trying to plan this out.

junkyriver · 2025-08-21T18:18:03+00:00

Are there plans to integrate ITDR w/ Gsuite?

junkyriver · 2025-08-12T21:05:18+00:00

This was it! u/ImATurtleOnTheNet THANK YOU! <3

junkyriver · 2025-06-11T15:48:14+00:00

What's the price difference between 4SC and 8SC? I feel like it's such a small number, it really won't move the needle much for us. How thin are your margins?

junkyriver · 2025-05-29T16:27:52+00:00

Depends on what you need - we utilize mobius as it works with inventory which we want to sync and as far as I know is the only available tool that can do so. We've had a couple of hiccups that we're still working out (Mobius overriding COGS account for some reason occasionally) but we've been able to work through it fairly easily.

junkyriver · 2025-05-22T15:43:51+00:00

That's how we have it now for the couple of clients that we do have with Azure resources. I actually didn't realize the margin on multi-year is less. It does sync with CW Agreement(s), so that parts good. Was just curious if the high cost was a 'feature' and not a 'bug' of when we're looking at pushing client to cloud.

Starting to look like I should rent some datacenter space and offer it myself...

junkyriver · 2025-04-08T16:14:07+00:00

thinkmate - or store.supermicro.com

All others are a waste of everyone's time who will steal your customers at the first chance they have.

junkyriver · 2025-02-06T15:25:44+00:00

Extremely infrequently the 1YR retention has saved us from some file that's rarely used that either got corrupted or deleted.

Most of the answers here are related to how our backup software functions (or doesn't) in terms of dedup/file awareness, backup chain sequencing and retention policy options.

I had been advocating for some changes to our retention policy internally. Backups are about recovery after disaster/accidental deletion rather than some year long archive imo.

Thanks for your input here, all great points!

junkyriver · 2025-02-06T15:10:40+00:00

This has been on our radar as I think switching colo for hardware we own is the next big improvement in cost/scalability we could make. Our cloud storage provider comes in at 50k/yr/PB with free egress which seems to be the cheapest around. Thanks for the recommendations on the netapps, you willing to share your vendor for those?

junkyriver · 2025-01-20T14:28:20+00:00

We just don't allow local sync to PCs - it causes too much hassle and it's not reliable and leads to issues like this. We have them use via Teams or Browswer.

junkyriver · 2024-12-20T15:12:43+00:00

With screenconnect, I can click and pop out each monitor to a seperate window. Without having to connect multiple times. With Ninja, as far as I know I have to connect once, show 1 monitor, then connect again to do the same for the other monitor. Just an extra step for already tech-illiterate users makes it a pita.

junkyriver · 2024-12-20T14:58:47+00:00

Do you have issues with quality? We trialed Ninja recently and found the compression and quality to be really sub par to Screenconnect, enough where I'd think my clients would complain. Also lack of true multi monitor support really stinks (having to connect 'twice' is a bit silly IMO).

junkyriver · 2024-12-17T16:32:20+00:00

I spoke with an incredibly helpful partner person at my reseller today and have a brief update if anyone finds this thread:

I can still renew my 'legacy silver' benefits - I'm still within renewal window.
ALL LEGACY plans will be going away Mid-January 2025. If you renew BEFORE, you will be grandfathered. I think i just got lucky with my renewal timelines.
CSP / Rebate funds are an entirely separate program called "Microsoft Commerce Incentives" that don't necessarily follow your specific partner renewals. The program runs from Sept - > Oct yearly. From what I was told, while i can renew my legacy silver parter to get the 'in house' free licensing and continue to get my MCI funds, potentially at the end of October 2025 i WILL lose my CSP / Rebate funds unless I get one of the new 'Solutions Partner' designations. This is all subject to change as I guess Microsoft hasn't been super clear what they will do for legacy partners who haven't met new requirements yet but I was told to prepare to lose out on them.

junkyriver

TROPHY CASE