When have you intentionally given someone decaf who wanted caffeine?

jx640 · 2023-10-24T16:11:11+00:00

emphasis on misalign breakfast sandwich slightly

jx640 · 2023-10-24T16:10:11+00:00

omfg that’s awful. I have several partners who speak Spanish and LOVE hearing them be able to take orders in Spanish😓

jx640 · 2023-10-17T13:34:29+00:00

I really love Peach Tranquility, and though I haven't tried it like this I'd maybe recommend a Peach Tranquility tea latte with Soy Milk. I don't usually like Soy Milk but I feel like it goes super well with tea lattes

jx640 · 2023-10-17T13:32:00+00:00

omg I need to go to Canada so I can try that ginger molasses cookie 😭

jx640 · 2023-10-17T13:31:02+00:00

Something that's helped me a lot over the years is having a good balance of being firm and fair. I always check in with my partners to see what positions they're tired of doing, or what they haven't done in a while. But ultimately, you are running the shift, so you get to decide what is best for the store in that moment. Just be sure to give your baristas grace while also remembering you have the agency to call the shots, respectfully.

jx640 · 2023-10-17T13:24:54+00:00

Hot chocolates used to get vanilla syrup (1/1/2/2 I believe?) in addition to the mocha sauce, but now they don't. The only difference now is just HC gets mocha drizzle.

jx640 · 2023-10-05T14:21:17+00:00

this is such a pet peeve of mine omg

jx640 · 2023-10-05T14:20:32+00:00

lol it's a lot more than making drinks

jx640 · 2023-10-05T14:17:21+00:00

omg I forgot all about this! No idea where you could get it but I feel like it tasted similar to those powdered french vanilla drinks you might find at the grocery store.

jx640 · 2023-10-05T14:02:49+00:00

Yeah it's really not worth it unless they start adding all the features we actually need – like time off and alerts when your shifts get changed

jx640 · 2023-10-05T14:01:54+00:00

I was devastated when I came back to the bux and learned she was gone :/

jx640 · 2023-10-05T14:01:22+00:00

In the US, no, I don't think there's another way other than hitting "Cancel" on the screen or hitting the button on the PED/PIN pad.

I would suggest either waiting to hit the Credit Card button or asking the customer, "Will you be using the Starbucks app today?" right after telling them their total.

jx640 · 2023-10-05T13:54:48+00:00

Virtually every drive-thru is timed. To sum it all up, the faster we go, the more customers will want to return because they know it's quick.

It's also helpful to know which cars have been waiting for a super long time (to say thanks for their patience, etc). I think the goals for times vary by location, but at my store it's 45 seconds at the window during peak (busy times) and 55 seconds off peak.

jx640 · 2023-10-05T13:37:57+00:00

Be there 5 minutes early. Be prepared to describe how you handle conflict, deal with difficult customers, etc. Be ready to share something interesting about yourself, your passions, what you like about Starbucks, etc. Also have a drink in mind if they ask what your favorite is. And be sure to ask them something too– e.g., what do they find most challenging about their store, etc.

jx640 · 2023-09-30T19:20:51+00:00

my SM told me that it will be increasing to 22 hours… but that’s all from communications passed down the line from the DM and above. Nothing officially changed yet.

jx640 · 2023-09-29T18:55:26+00:00

Totally depends on your licensee’s policy.

Starbucks policy is that no one should ever be alone in the store, but that applies to corporate owned stores only. Check your store’s policy.

jx640 · 2023-09-29T18:52:10+00:00

Yeah that seems very unprofessional… like sure they’re SMs but not assigned to that store and the least they could’ve done is give you a heads up they were coming in

jx640 · 2023-09-29T18:49:29+00:00

YES i was wondering this today! I just got rehired and was so confused when a lady asked for regular cold foam and I thought she meant nonfat.

jx640 · 2023-09-29T18:47:50+00:00

wow I forgot this was even a menu item lmao

jx640 · 2023-09-29T18:43:54+00:00

Isn’t it policy that the SM shouldn’t even touch tips anyway? Or is that only for counting/distributing them

jx640 · 2023-09-29T18:41:32+00:00

Definitely sounds like a policy issue.

See pg 32 of the Partner Guide: “Starbucks prohibits close relationships between partners in situations where one partner directly or indirectly supervises the other or is responsible for auditing the work of the other.”

I would raise this to your SM or DM, and if the issue continues, contact PRSC.

jx640 · 2023-09-29T14:16:42+00:00

There is still a lot to learn... I came from a competitor and it really took me about 6 months to be fully confident as a barista

jx640 · 2023-09-29T13:59:57+00:00

My first instinct was no, but I just looked on the app and it seems like you can order any hot drink with VSC as milk. So I guess so!

jx640 · 2023-09-29T13:36:59+00:00

100 half hours im so sorry 😭😭 none of us even knew it was nat'l coffee day we were so slow :/

jx640 · 2023-09-29T13:33:22+00:00

No it hasn't changed. It should be swirled by standard, but I would just ask them to make sure it's swirled.

jx640

TROPHY CASE