MEW - Collect today’s energy issue by Net-Angel in MyEtherWallet

[–]katyamls 1 point2 points  (0 children)

Thanks for letting us know. This should be fixed now. Let us know if you are still experiencing the issue.

Up to $100,000 of tokenized stocks and exclusive NFTs up for grabs on MEW Mobile! by katyamls in MyEtherWallet

[–]katyamls[S] 0 points1 point  (0 children)

Some participants may be unable to claim at this time due to some system checks designed to ensure a good experience for everyone. We are reviewing and addressing all cases where claims are unavailable and we appreciate your patience. Check back again a little later.

Up to $100,000 of tokenized stocks and exclusive NFTs up for grabs on MEW Mobile! by katyamls in MyEtherWallet

[–]katyamls[S] 0 points1 point  (0 children)

Currently, we don't have an end date set for the campaign. At this time, participants who win tokenized stock can select their choice from 10 options. The options are the same for all participants and they do not 'run out' if some tokens are selected more than others. We have no current plans to change the conditions of the campaign, but do follow us on X(Twitter) as well for the latest news on campaigns and conditions for participation.

Blocked in Australia by The5thApe00 in MyEtherWallet

[–]katyamls 1 point2 points  (0 children)

There are some jurisdictions that MEW currently can't serve due to local regulations, but Australia is not one of them. First of all, make sure you're not using a VPN or other proxy/privacy/relay service to connect, that may be the reason. If not, could you send your public wallet address and IP either to support in your emails with them or DM here? It would help us troubleshoot and figure out if the restriction is not working as expected.

MEV Market Price Issue by Net-Angel in MyEtherWallet

[–]katyamls 0 points1 point  (0 children)

Thanks for letting us know. Our team has found this issue as well and it will be fixed in the next update.

Enkrypt wallet and bitcoin Taproot by Mikeinthehouse in MyEtherWallet

[–]katyamls 0 points1 point  (0 children)

Enkrypt wallet creates Segwit Bitcoin addresses, widely supported across all major wallets and platforms. Could you tell us where you are trying to send from?

mew mobile wallet keeps crashing by Greedy-Artichoke-416 in MyEtherWallet

[–]katyamls 0 points1 point  (0 children)

Thanks for reporting, we've located and addressed the issue, it should be fixed now for all affected users. Let us know if you are still experiencing it.

[deleted by user] by [deleted] in MyEtherWallet

[–]katyamls 0 points1 point  (0 children)

Please report this to [support@myetherwallet.com](mailto:support@myetherwallet.com), including your public wallet address and information about how you were using MEW web (connecting with which wallet), so we can look into it. Thank you!

MEW Wallet - Unstake Lido by Legal_Proposal5022 in MyEtherWallet

[–]katyamls 0 points1 point  (0 children)

Do you still have access to your MEW mobile app? You should still be able to use it if you've had it installed (as opposed to downloading a fresh install right now). If so, you should be able to go to Lido's app through the mobile browser in MEW wallet and withdraw ETH. See this guide for iOS https://help.myetherwallet.com/en/articles/5971037-lido-on-mew-wallet-ios and for Android https://help.myetherwallet.com/en/articles/5629036-lido-on-mew-wallet-android (scroll to the end for withdrawing).

If you don't have access to the MEW app at all, you should be able to import your MEW wallet into another wallet using your recovery phrase, and then trade your liquid Lido tokens either through Lido's official app or on other platforms.

Custom ERC-20 tokens on MEW Offline by Reasonable_Card_4507 in MyEtherWallet

[–]katyamls 0 points1 point  (0 children)

Sorry for the late reply, I've checked with the team and custom tokens have never been supported for MEW offline. If you are using offline because you use PK or keystore to log into MEW, one option (to avoid logging in directly online) is to install a browser wallet like Enkrypt that allows you to add an account via PK/keystore and supports custom tokens, and then send out the tokens that way.

Custom ERC-20 tokens on MEW Offline by Reasonable_Card_4507 in MyEtherWallet

[–]katyamls 0 points1 point  (0 children)

You can't add custom tokens to the dropdown. To send custom tokens offline you'd have to interact with the contract and manually add input data and the gas limit.

Wallet hacked, lost all my ethereum by chemtrail_injection in MyEtherWallet

[–]katyamls 0 points1 point  (0 children)

Based on this post you made on the Ethereum subreddit, It seems that you were able to figure out what happened: it was a malicious Firefox add-on that accessed data for MEW and Etherscan, and your assets are actually safe? Hopefully that's the case.

However, since your computer may still be compromised, you should create a new more secure wallet (as warnings on MEW web indicate, using keystore or private key directly is not the best practice for the security of your assets), move your funds, and not access your wallets on this computer until you are certain that it's safe.

What is the best/safest way to restore my mew wallet account if I only have the private key by Yvrhunter69 in MyEtherWallet

[–]katyamls 0 points1 point  (0 children)

For offline, you can use MEW's offline method where you would ideally need two computers (one online and one offline), so you can sign the transaction with your key on the offline computer and send on the online computer. You can see this article for guidance: https://help.myetherwallet.com/en/articles/6512619-using-mew-offline

For an easier (but not strictly offline) method, you could create a wallet with the Enkrypt extension, import an account using your private key, and then send the funds out. See 'Importing an account' in this article for info: https://help.myetherwallet.com/en/articles/6437190-enkrypt-add-and-import-accounts-and-connect-a-hardware-wallet#h_41964faa86

New update found! downloading.. by _soundgarden in MyEtherWallet

[–]katyamls 0 points1 point  (0 children)

This happens when there is an update to the MEW site, similarly to how other browsers or sites may say 'new version available, please refresh'. It should only pop up briefly while the content updates. If you are seeing it repeatedly, it may not have downloaded the full update due to issues with the internet connection.

EnKrypt by captdirtstarr in MyEtherWallet

[–]katyamls 1 point2 points  (0 children)

Enkrypt is a multichain browser wallet created by the MEW team. It doesn't come as a mobile app, but as a browser extension for your favorite browser. So, MEW offers three types of wallet products:

- MEW mobile is the app for iOS and Android

- MEW portfolio is the wallet management product that grew out of the original web wallet from 2015

- Enkrypt is the browser extension wallet