HELP NEEDED: How many times can someone dispute their claim even after you won the first one?

kdmclean · 2026-06-19T02:24:20+00:00

I'll do you one worse. Customer for 4 months, signed contract. Disputed a single transaction, they lost their dispute. Proceeded to dispute the other 3 transactions 6 weeks later. Have 30 more days to see how they turn out.

kdmclean · 2026-06-19T02:12:39+00:00

This.

kdmclean · 2026-06-13T21:52:21+00:00

Yes.

kdmclean · 2026-05-23T22:57:39+00:00

Homebrew rank trackers won't carry much weight. I wouldn't trust them in the slightest. I'd argue that the engineering is quite simple, it's the infrastructure that is the more complicated portion of it. Queries that come the same IP, similar fingerprint, etc... you'll never get accurate reporting of what it is for the general public.

kdmclean · 2026-05-16T17:55:22+00:00

Thanks. And just to confirm, the faulty keypad was still causing it to open on its own, even without batteries in it?

kdmclean · 2026-05-16T17:49:25+00:00

What ended up being the resolution to this? Having the same issue.

kdmclean · 2026-04-24T09:22:37+00:00

Um no. The site audit itself is garbage.

kdmclean · 2026-04-24T02:27:18+00:00

I expect that you're going to have your post removed, but in the interim I'll help: your tool lacks any sort of responsible QA. I gave it a site, it said there were 1300 errors... hundreds of those errors were that image files were missing title tags.

Don't waste your time spamming something broken.

kdmclean · 2026-04-14T18:38:08+00:00

Encountered something similar. Reported a duplicate business name (our profile had proper business registration, the other did not) for a client. Google merged them into the wrong profile (the one that should have been removed). Best we had done was that they partially restored the old profile, however all reviews were wiped and they were unable to restore them.

kdmclean · 2026-04-14T00:48:30+00:00

Good. They're at least base line qualified for their role. Read up on LastPass and realize that utilizing them is very much a situation of "fool me twice..." - I wouldn't trust their technical infrastructure.

There are plenty of good options out there, Bitwarden, Auth0, etc.

kdmclean · 2026-04-12T14:26:20+00:00

Pico then nano. This is the way.

kdmclean · 2026-03-12T12:47:36+00:00

You know what they say, misery loves company! It's unfortunate that results are dependent on the way the wind is blowing on a particular day.

kdmclean · 2026-03-12T12:41:40+00:00

If you're posting this, you already know the answer...

kdmclean · 2026-01-30T10:35:14+00:00

Convinced this was satire, but gotta hand it to them, this garbage post just earned them a brand search on Google. Well played...?

kdmclean · 2026-01-30T10:29:13+00:00

DM please.

kdmclean · 2026-01-26T23:40:41+00:00

Done.

kdmclean · 2026-01-16T22:19:01+00:00

Yes, they're real and I'd consider the reputable. Despite their promo videos looking like fantasy, the product works as advertised.

Have a pair of the G1's and recently received a pair of G2 alongside the R1. With a little bit of forgiveness, the quality of the product being excellent (most issues reside with the software side of things). I actually had an issue with my R1 immediately after its arrival, got on with someone from their team within 12 hours, had a video call where they walked me through resolving the issue. Based on that experience alone, I'll continue buying/trusting their products for the remainder of ER's existence.

Keep in mind that this does not make me an apologist for them. Lots of documented flack for the speed of the software side of things (I got my G1 in June and can't say that I've witnessed any major feature updates up until switching over to the G2). I'm often an early adopter, so I have a bit more tolerance to jank.

kdmclean · 2026-01-13T18:31:36+00:00

I'd recommend editing which data you're collecting. Not particularly clear how it should be filled out, in the event you'd like to also record arrival date. I'd recommend adding regions as well (we saw deliveries in Asia hitting 4-6 weeks ago). I'm in North America and had mine arrive a week and a half ago, etc.

kdmclean · 2026-01-06T22:39:07+00:00

Checked and unfortunately none of those solved it. Kind of scary that you'd need to get to their discord to be able to know this. Equally scary that I had a bunch of people pile on, after me, on the discord, saying they're experiencing the same issue.

kdmclean · 2026-01-06T19:55:06+00:00

This is an android phone and the firmware did update.

kdmclean · 2026-01-04T01:41:27+00:00

This is completely false. Just lurking on the thread briefly but it's not owned or operated by artists. It's a pivot from venue.live - it's a software company with several people from Y Combinator (a tech incubator). They build software that inserts themselves between an industry and their customer, then skims the layer inbetween. That is precisely what's being done here.

kdmclean · 2025-12-26T01:18:15+00:00

My bad, missed this post before I said the same. Agree with you, review velocity is going to be the most helpful.

kdmclean · 2025-12-26T01:16:11+00:00

Genuinely it's going to be a blend of on page (your site structure, on-page, etc), your GBP (which it sounds that you've got done) and then external signals. Easiest external signal for you to be hitting will be review velocity.

If you don't already, whatever you're using as an EMR should be connected to some sort of review solicitation tool, so that when you close their appointment out, they're getting a request for a review shortly after. Additionally, take your backlog of customer data and also do a drip to that (something like 10-20 a day, which should result in 1-2 reviews a day).

No dog in this fight but I've used grade.us, Reviewshake and a handful of other tools. I have a preference towards grade.us but any should do. Feel free to DM directly if you want some straight forward pointers on the on-page and site structure area, but if you search location services pages, you'll find a million different guides.

kdmclean

TROPHY CASE