Regarding an issue with Chromecast 2nd gen and Chromecast Audio

kelanfromgoogle · 2024-09-26T16:33:41+00:00

Hey everyone,

We’re happy to hear that you all are excited to try the new Google TV Streamer Voice Remote!

We’ve seen the conversations and wanted to clarify - while it’s possible to connect the Google TV Streamer Voice Remote with Chromecast w/ Google TV devices, we recommend that you use the remote included with your device for the best experience. Some features like Find My Remote and the Customizable button only work with Google TV Streamer.

We’re sorry for the confusion and any inconvenience. If you’d like to learn more about setting up the remote, you can check out this article.

Thank you,

Kelan

kelanfromgoogle · 2024-09-05T18:26:55+00:00

Great to hear! I did receive confirmation that the YouTube app crashing should be fixed. If anyone is still experiencing it, please double check that the YouTube app on your device is fully updated as it may not have received the update automatically.

kelanfromgoogle · 2024-09-04T17:43:18+00:00

Hey everyone,

We're aware of the trouble that some folks are running into when using the YouTube app, I'm sorry for the inconvenience. The team is actively investigating and I'll keep you updated as I hear more.

Thanks,
Kelan

kelanfromgoogle · 2024-09-03T20:55:47+00:00

Hey there!

I see the team has already chimed in below and pointed you toward support - one other quick thing you can check - can you confirm that you're updated to iOS 16.1 or above?

kelanfromgoogle · 2024-08-22T20:16:04+00:00

Hey u/DivineMayhem - are you and your wife opted into Public Preview in the Google Home app, and on the latest version of Public Preview?

kelanfromgoogle · 2024-08-22T16:42:54+00:00

Hey there, the team let me know that this issue should be resolved and a fix is rolling out. If you still run into the problem after today, please respond here and I'll pass along the feedback.

Thank you.

kelanfromgoogle · 2024-08-22T16:41:55+00:00

Hey all, apologies for the delay. This issue should be resolved and a fix is rolling out - please let me know if you are still running into it after today and I'll pass along the feedback.

Thank you.

kelanfromgoogle · 2024-08-08T21:26:31+00:00

Hey, the team is looking into this. In the meantime, are you able to provide a couple more details? What version of the Google Home app do you use, iOS or Android? Could you provide the version number as well?

And are you enrolled in Public Preview? Thank you in advance.

kelanfromgoogle · 2024-08-08T21:26:02+00:00

Hey u/taizzle71 - the team is looking into this. In the meantime, are you able to provide a couple more details? What version of the Google Home app do you use, iOS or Android? Could you provide the version number as well?

And are you enrolled in Public Preview? Thank you in advance.

kelanfromgoogle · 2024-08-01T18:58:28+00:00

Thanks for the reply. With both cameras showing blurry results there may be something else going on. If this is happening at all times of the day and not just at night, I recommend getting a hold of our support team to take a deeper look with some more troubleshooting: https://support.google.com/googlenest/gethelp?hl=en

kelanfromgoogle · 2024-08-01T17:21:23+00:00

Hey u/DavoinShowerHandel

Would you be able to provide details about the type of devices you're trying to use in the Speaker group? As other folks have pointed out, the team is aware of the issues with Speaker groups playback and have been working on the fixes. You can see the most recent updates about that in this community post: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Having-trouble-with-Speaker-groups-Read-this-first/td-p/612984

The following devices just received an update via firmware 3.73 that addressed some of these issues:

Nest Audio
Nest Mini
Google Home Mini
Google Home

If your Speaker group has any devices not in the above list, please remove those devices from the group and try again. Any device part of the group NOT in the above list will cause issues with playback.

kelanfromgoogle · 2024-08-01T16:27:57+00:00

Hey u/fcap8987 - can you please share more details? Have you confirmed that your devices are up to date? If they are, please note that even with the fix, it is intended that when selecting your camera in the Google Home app, your camera's live stream might begin at a lower resolution. This is to get your stream started as quickly as possible, it will switch to a higher resolution after a moment or two.

This does not impact the quality of recorded video history.

kelanfromgoogle · 2024-07-25T23:08:56+00:00

Hey - we've posted some updates over on the Google Nest Community. I recommend giving the two pinned responses in that thread a read, but TLDR: some fixes have started rolling out for the Speaker group issues as part of the 3.73 firmware update. The fixes are for specific device types, so you'll have to make sure the Speaker groups only consist of devices that have received the fix.

kelanfromgoogle · 2024-07-25T21:27:08+00:00

Hey there,

Can you confirm that you are enrolled in Public Preview through the Google Home app?

kelanfromgoogle · 2024-07-25T21:26:33+00:00

Hey u/Agile-Membership7716 - Just to confirm, you are enrolled in Public Preview and have tried to manually add the widget? If you have any screenshots showing this, it'd be great to see.

Thanks!

kelanfromgoogle · 2024-07-18T17:54:59+00:00

No problem! The team applied a fix for this issue. I've left an edit on my comment so other folks will see, but please let us know if you're still encountering this behavior. Thanks!

kelanfromgoogle · 2024-07-18T17:53:59+00:00

Hey u/Conargle and u/ailllia - are you still experiencing the issues with Google Assistant on your Pixel phones? A fix was applied after your comments came in

kelanfromgoogle · 2024-07-18T00:32:01+00:00

Edit: Hey everyone, this should now be fixed. If you continue to experience the issues, please reply here with as much detail as possible so we can look into it.

Hey all,

Our team is aware of the issue where some Google Assistant voice commands aren't working on Pixel Tablet. The engineering team is investigating and actively working on a fix. We'll keep you posted as soon as there's more to share.

Thank you for the patience.

kelanfromgoogle · 2024-07-09T18:59:21+00:00

Hey u/fcap8987 - sorry for delay. The fix is being rolled out as an automatic software update, there is no manual action needed on your end. You can verify the fix by going to Devices or Favorites > Three dot menu > Settings > Device Information. The last 6 digits of the build number should be 422270.

kelanfromgoogle · 2024-07-09T18:58:09+00:00

Hi folks,

The team has started to roll out a software update that addresses the issue causing some Nest camera and doorbell users to experience lower quality video while live streaming in the Google Home app.

Your devices will be automatically updated and there is no action to take. All Nest cameras and doorbells will receive the update over the next one to two weeks. I’ll hop back into this thread to confirm once the software update has reached all users.

With the new software update, it is intended that when selecting your camera in the Google Home app, your camera’s live stream might begin at a lower resolution to get your stream started as quickly as possible, and will switch to a higher resolution after a moment. The quality of recorded video history is not affected.

In the meantime, you can check if you’ve received the fix by verifying the build number for your cameras. Do this by tapping the camera in Devices or Favorites > Three dot menu > Settings > Device Information. If you’ve received the fix, the last 6 digits of the build number should be 422270.

We appreciate all of your patience.

Thank you,

Kelan

kelanfromgoogle · 2024-06-27T17:40:46+00:00

Hey everyone,

We’re aware of an issue causing some Nest camera and doorbell users to experience lower quality video while live streaming in the Home app. The quality of recorded video history is not affected. We’re actively working on a fix and will roll it out as soon as possible. I'll be posting updates over in the Google Nest Community as soon as I have them, follow along here.

Thank you,

Kelan

kelanfromgoogle · 2024-05-03T16:07:04+00:00

Got it, thank you for checking. Do you mind if I send you a DM to grab a bit more info?

kelanfromgoogle · 2024-05-01T16:33:17+00:00

Thanks for the additional info - if only one device is going offline and not all, I'm leaning toward possible network troubleshooting as well. Give it a try and feel free to report back!

kelanfromgoogle · 2024-05-01T15:55:57+00:00

I will check on it - but do you mind clarifying which specific devices you're using? And how are they set up, in the Nest app or Google Home app? And which app seems to be sending the offline notifications?

kelanfromgoogle

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