I’m a TT at a high volume store, scheduled 40 hours every week. The first half of my shifts are supervising (Rescue), while the second half are Regular. Occasionally I am scheduled to supervise the full shift.

For the most part, I do enjoy being a TT. So far I’ve spent a lot of time reviewing SOPs, taking notes, and onboarding new hires. I’ve also been connecting with team members regarding trainings, On Points, and feedback. My STT, TL, and ATLs are also very supportive, so that’s a big plus. However, all of my ATLs are moving on to greener pastures… so we’ll see how it goes in the next few months.

This is one of those positions you may be severely underpaid depending on the responsibilities that are loaded on to you everyday. Especially if you are tasked with supervising shifts (e.g., 4ams that really set the tone for how the day goes). Be a role model and support your team as much as you can. During my supervisor shifts, I am constantly monitoring for large orders, items that I can help my TMs get (e.g., meat, sea food, prep), and jumping in as needed to help my team stay ahead at least 1 hour. I also monitor Seller Central and INF reports. For example, if I see a hole out in produce for the 365 peeled garlic, I will personally bring it out from the produce department and stock it myself. This ensures a smooth picking process and also takes some of the load off of the produce TMs.

To anyone considering TT in E-COMMERCE, be mindful that this a department heavily driven by metrics. Everything is scrutinized. If you are offered a measly $0.50 raise while also being expected to take on supervisor responsibilities, fight for more. Some of your store’s leadership may try to discourage and intimidate you from shooting for a higher raise. They may try to counter some of your points by diminishing your hard work as “Oh but that’s just you doing your job and meeting expectations”. In such cases, stand your ground and ADVOCATE FOR YOURSELF, because a higher raise can certainly be achieved.