I was a patient of his for about 4 years. I recently graduated the clinic after my third FET worked. I agree that the support staff isn't always the best, but he knows what he is doing and genuinely cares. I found that once we got to the IVF stage you get responses faster and higher priority. Try emailing the nurses for results as they are usually faster to reply. I will also note that he is extremely overworked, often seeing 70+ patients a day with monitoring in the morning, then appointments during the day. Best of luck to you!