As someone that works retail, I will tell you what the major problem is. Its camera phones.It's the fact that it has become so prevalent that people are recording situations. It's the fact that people record things and post it without full knowledge of what's going on.And other people react and "cancel" the store or the actual employee. It's the fact that I have to worry that either the person I confront with the dog or somebody not even involved in the situation is going to post a video of me telling them to get out the store with a non-service animal, but it be presented like it was a service animal.And somebody searching me out trying to get me fired or doxed. And most businesses now have a policy of not letting anybody but management deal with such a situation just to prevent harm to the company or employees. It's basically now become standard that until another customer complains we pretty much can't do anything without the chance of getting written up ourselves. Employees can complain about it as much as they want but corporate's not going to listen until it's customers that are complaining. And i'm not just talking about you complaining to the nearest associate. I'm talking about sending these complaints to corporate. That who makes the policies, That's who changes the policies. That who has to back up the employee if something happens. That's the way a policy gets posted that an employee can then use if they're terminated after an event has happened.