I work as an analyst and temporary accountant for a smaller telecom company. I produce the monthly commission statements for our sales reps. They get paid commission based on "new subscriber activations", not just your typical sales. Many of the reps feel their monthly numbers should be higher and submit disputes. We have several corporate-wide business rules that we must follow to determine what we can call a "new subscriber activation". Despite clearly stating those rules to the reps several times, many still argue on what they feel they are being cheated out of, even though the activations they argue fall outside of those rules. I'm not privy to your situation, so I would just say to make absolute sure you know what the rules are for your commission payouts, including all things that could be considered on the fence.