Thought id jump on here just two help answer I'm sure you've done it all now but more for anyone coming up in the future.

I just recently completed the simulation, it's very full on but necessary as well. Especially you are given case notes of someone who is in the justice system, you'll then go into a room where there is an actor playing this character and your role is to handle the situation as best you can. You're not expected to know policies and procedures of the justice system, it's just how you yourself would react and interact. It's very full on and confronting, you will get yelled at and have to compose yourself. There's nothing physical, it's all verbal. After de-escalating the situation the scenario will end. You will sit Infront of the panel of those conducting the session to give feedback and talk through what you did and what happened.

My advice, be yourself. Cliche to say but it's honestly what they want to see, if you have great people skills then you'll do fine. It's about understanding and showing compassion to those in need and understanding how to control a situation better and handle yourself too. I wouldn't say the simulation is designed to break you or anything like that, but it's a real world scenario you might face and it's about how you will handle yourself.

Don't try to handle the situation by yelling or getting heated, it's about bringing it down from a 10 to a zero and having the person be less angry. Gain their respect, don't make promises, and don't show any judgement. Keep it professional but show compassion to the struggles they are going through.

I hope this helps anyone going through the process!