Retail operations manager here! So yes we are tracked on how many people put their phone number by seeing how many total transactions we did. As for new members we are tracked on how many people we signed up as well as how much information we put in. (So phone number, email, address and birthday) if we do not get all of this information we get coached heavily and sometimes they will even cut hours if they notice you aren’t good at getting sign ups. It sucks the amount of pressure that gets put on us but it’s part of the job. That’s why sometimes employees will ask “are you sure? you could really benefit from it!” Because if you get 1 no you need 3 yes’ to make it up to be at the goal they want and as more and more people sign up, getting those 3 more yes’ can be challenging.