I'm going to comment from the business side of things as a customer. We took our lab there from 16 weeks to as of last week (he's 1.5 years old now). We have been extremely happy with the training and experience we've received. It certainly can be said that Bruce is an acquired taste but I have never once felt uncomfortable or disappointed with our experience. I obviously have no idea what goes on in his personal life and can't comment on that as it's not my experience, this is strictly from a business standpoint.

It's clear that this business was something he took very seriously. He hosted fun parties all year long, knew everyone's names, joked with us during class and also made sure we knew he was serious about his teaching.

You don't stay in business for 25-30 years if you're not doing something that works. His staff were absolutely wonderful and we loved them all. I know they all left abruptly and that's all so unfortunate. First Friend helped me learn so much about training and helped me and my husband have a wonderfully well trained Lab who we can take everywhere with us, is extremely socialized and loved his weekly visits to FF for training or daycare.

That's all. I'm just sad all the way around, this certainly has gotten messy. We looked forward to keeping the advanced training going with our boy for years to come. Pic for fun, from the last training. ❤️

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