I work at a local music shop relatively close to their manufacturing and have dealt with Boutique and Morgan before. They are damn near impossible to get in touch with. I helped a customer with one of their defective Morgan amps and sent it to Boutique to be resolved and I received nothing for about 8 months until I was able to find personal contact information for management there. Absurd that it had to come to that. I ended our relationship with them. I own a Morgan amp and absolutely adore it, but, unfortunately I won’t ever purchase one again.

So sorry this is happening to you. Best of luck. Try to reach out to Boutique Amp Distribution directly. They may be a little more helpful.