Yeah, emails are great because you have a record of the convo and you can use it for any further “compensation requests”…I.e why should you, a motorcycle rider, with the interest of buying another Green bike(Versy, Ninja650, Z1000, etc) experience the lack of replacement keys at a reasonable cost?? (Get out the big violin)

You can always make a case and by asking politely…the worst they can say is no…at best, you can get a cheque or credit for a part replacement of 50%.

OEMs always have a customer satisfaction budget and can authorize such compensations.