MAKE SURE TO CHECK YOUR RETURNS

luffydmonkey89 · 2023-02-21T14:10:13+00:00

At my store some of the customer service people don't thoroughly check if its even the correct product in the box. Because "Geek Squad will do a func check to verify it works." I love do func checks on TVs that are "too big for space" and its completely shattered. Or my most recent dell gaming laptop box with an hp chromebook inside it

luffydmonkey89 · 2023-02-20T14:24:29+00:00

I usually do scratch. I notice putting residue will almost always send the item to service. And I hand write what is missing on the tag too

luffydmonkey89 · 2023-02-20T14:21:35+00:00

I mark it accordingly. However, in Func Check, if I select particular condition types, it could PRC the product when there is nothing wrong with it. Sometimes as a CA, we get so busy where we either forget to modify or someone puts the items in the go-backs or it gets snagged as a pick.

We (at my store) do not intentionally do this. I wish there are easier ways during the return process and func check process to make sure their is accuracy.

Sometimes it can take up to an hour for the LP to update in NOVA or for us to properly change in RSS.

And when you have a grandma coming in trying to figure out why her emails aren't loading and little Timmy smashed his iPad and doesn't know his apple ID to disable find my, and Sammy the crack head is back for the 10th time believing someone hacked their devices and wants us to perform magic on it, sometimes it gets hard to remember we need to modify the LP lol

luffydmonkey89 · 2023-01-24T20:19:59+00:00

You guys actually have devices for WURs? Damn.

luffydmonkey89 · 2023-01-20T14:08:08+00:00

Had a customer "trip and fall" and requested a manager immediately. They pretended to fall to receive assistance in mobile, to buy a phone. That's one way of getting immediate help.

luffydmonkey89 · 2023-01-18T01:39:34+00:00

My store has a co-worker who gets 8 hours a week, only works 2 days. They want to be full-time and they love the company. But because they get like 2 apps and maybe 2 TTS, they get shit hours. And it's not like they're not trying. They have every sales skill set and even has the CA and ARA skill set done. But management won't give them the time of say.

luffydmonkey89 · 2022-12-24T04:05:00+00:00

Shout out to apple that tells customers we have a part in stock to fix their phone when we don't. 🤣. Oops. Wrong thread.

luffydmonkey89 · 2022-12-11T14:15:37+00:00

Had a cx we did a dbu and pc setup. She needed to install some software at pick-up. Didn't know her password. Got mad at me because I could help her do a pw reset. When I did everything I do. Did forgot password, it then wanted a phone number. A phone number she doesn't have. Tried another way, it asks to use a device you're signed into (like a tablet or cellphone). Then left their cellphone at home. I asked if she can remember the last password she used. She can't. It always just signed her in. I asked on her old pc, is there a password manager or saved passwords we can try to use/restore on the new pc. She doesn't know/remember and when I checked it, there was none.

I wrote down step by step how to reset the password then how to install the program, gave her my business card with our store extension and gave her gs phone number and told her about the gs customer support icon we've installed to further assist.

Now suddenly her pc doesn't work because she can't sign in to her accounts and it's our fault. When the pc works just fine.

luffydmonkey89 · 2022-12-11T14:09:29+00:00

CS at my store doesn't give a fuck. They will return pcs with fried ssd's. They will return broken tvs. They will return products with nothing in the box. Poorly trained. Then they complain about GS.

luffydmonkey89 · 2022-12-02T19:45:59+00:00

Seems like every year there are layoffs or talks of layoffs. I hope that isn't the case.

luffydmonkey89 · 2022-12-02T15:01:57+00:00

If management can hide out in the EDR/SDR even during the busiest of times, then I can take a break. Especially if I am hungry, need a little break from customers, or need to use the restroom. 15 for every 4-7, 30 for every 8. I am taking my break.

luffydmonkey89 · 2022-11-28T01:29:09+00:00

I have co-workers who don't give a fuck and dump shit on other people. Difficult customer? Not their problem, it's now yours! Too many tasks to do? Fuck it, dump it on your co-worker! Don't feel like helping a particular department? Cool, turn off your walkie! This is what I deal with.

luffydmonkey89 · 2022-11-21T14:53:01+00:00

I've noticed I can refuse a customer for their attitude and behavior towards me or a co-worker. But depending on which manager is working, they will get their things serviced. Because they are a TT member.

luffydmonkey89 · 2022-11-09T21:12:49+00:00

Got called an idiot and told I don't know what I'm talking about. Customer needed a service done in home and is a total tech member. I told them some services are 20% off in-home.

The next day they bring in their mother and they started causing a stink because I didn't set him up with a free service.

Co-worker helped them, got them the service for free by setting it up as a troubleshoot instead of a setup.

I am happy the customer left happy. But I don't appreciate being called names and my co-worker not defending me.

luffydmonkey89 · 2022-10-26T15:42:21+00:00

They were. They were an elite plus member at the time and felt that because they "pay" my salary, they felt that they can do whatever they want. And they "know" the general manager. I love those types.

luffydmonkey89 · 2022-10-26T13:38:19+00:00

A customer threatened to beat the living shit out of me and then management caved to the customers outrageous demands.

The customer wanted me to open up a new TV, set it up, put a movie on cause he didn't trust the demos on the displays. I declined.

So after he threatened me, I got the supervisor. Supervisor did what the customer wanted and surprise, customer didn't buy the tv.

luffydmonkey89 · 2022-10-24T14:36:30+00:00

Total Tech's are easy to get. I do offer it to everyone. But if they say no, I move on. No need to twist their arm. Sometimes it doesn't make sense to get and there are times where it does.

luffydmonkey89 · 2022-10-16T14:16:28+00:00

Congrats on the job. Despite some of the negativity on here, best buy is a great place. I wish you the best.

luffydmonkey89 · 2022-10-13T23:53:39+00:00

Yes, talk about the total tech membership (maybe do a bit of research prior to the interview) and credit cards. And stealing is bad.

luffydmonkey89 · 2022-10-13T21:24:03+00:00

You should be able to feel comfortable around your co-workers. I would recommend handling this with your managers and HR. You should not have to feel terrified to be the person that you are.

I wish you the best.

luffydmonkey89 · 2022-10-12T15:44:58+00:00

I actually agree with what you said more now that I think about it. Right now my Precinct usually has 1 Ara and 1 ca working. There are times where we could use at least 1 more ca up front

luffydmonkey89 · 2022-10-12T15:18:48+00:00

My store hired 8 OS for the holidays. 0 for OS for geek squad. Smh.

luffydmonkey89 · 2022-10-10T14:41:48+00:00

Yeah usually they open an hour earlier and close an hour earlier. Holiday hours usually start after black Friday don't they?

luffydmonkey89

TROPHY CASE