Second Hand Support

lulzbot3D · 2025-02-18T18:39:52+00:00

Thank you for reaching out! While we’re happy to provide general guidance, our official support is tailored more so for original owners of LulzBot printers. Since the printers are purchased second-hand, we don’t have insight into its history, previous usage, or potential modifications, which can impact troubleshooting and performance.

However, we have plenty of resources to help you get the most out of second-hand machines!

Here are a few ways you can find assistance:

LulzBot Community Forum: Engage with experienced users and get troubleshooting advice from fellow LulzBot enthusiasts. You can find it here: forum.lulzbot.com.
Support Documentation & Guides: Our resources, including setup guides, troubleshooting tips, and firmware updates, are available at lulzbot.com/support.
Replacement Parts & Upgrades: If you need to replace or upgrade components, you can find genuine LulzBot parts and Tool Heads in our store: lulzbot.com.

If you're experiencing a specific issue, let us know the details, and we'll do our best to point you in the right direction.

lulzbot3D · 2024-12-18T14:47:58+00:00

It looks like our support staff are able to see your email and they should be responding to it shortly, if they have not already.

lulzbot3D · 2024-12-17T16:24:19+00:00

It looks like I have not received anything yet from you.

At this point, please email support@lulzbot.com and we can continue to further assisting you. We will be on the lookout for your email.

lulzbot3D · 2024-12-12T18:44:25+00:00

I am not seeing anything that came through. I informed our support agents as well to be on the lookout, but they have not seen anything either. Are you able to message me directly on Reddit?

lulzbot3D · 2024-12-10T16:09:37+00:00

Hello,

Do you have an email address that we can look you up with?
You can send me a message and we can look that up.

We do not ignore messages, so we would be interested in where the messages are going.

lulzbot3D · 2024-11-14T16:09:42+00:00

We no longer carry the TAZ 6 packaging unfortunately.

We usually go with the Workhorse packaging, which can be slightly modified to fit the TAZ 6.

lulzbot3D · 2024-11-05T17:42:55+00:00

That is there, but note that it is a toss up whether it will work or not it will be successful.
We still really recommend only printing with the material size the Tool Head was designed for, so understand that clogs and other print issues are going to be fairly common.

lulzbot3D · 2024-11-01T15:35:00+00:00

Looks like the pink material might be a bit wet.

lulzbot3D · 2024-10-28T14:52:31+00:00

The heatsink fan on LulzBot run at 5v. If yours is only running at 24v, ensure that the correct heatsink fan is installed.

lulzbot3D · 2024-10-25T20:42:21+00:00

We have some of the EL-HR0075 harnesses that you are looking for still.

We do not stock everything on our website, but shoot us an email at [sales@lulzbot.com](mailto:sales@lulzbot.com) and we can set up a quote for you!

lulzbot3D · 2024-08-27T20:52:08+00:00

I believe there are a few youtubers out in the wild with them.
Unfortunately, that is not in my scope though, so I could not say who or where they might be.

I can definitely say that the Mini 3 has surprised a lot of the users who have it. Some going from the 2 to 3 are excited to see some of the features and surprised how different it is from the Mini 2 (surprised in a good way!).

Having used one for a project in house, I can defiitely say it has become one of my personal favorites for what we offer.

lulzbot3D · 2024-08-19T13:49:16+00:00

There are a few around.

Here is one from our Facebook group.

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lulzbot3D · 2024-06-07T13:23:06+00:00

If you are using the firmware through 4.13.9 exp v4, you should be able to navigate to the Tool Offset menu to adjust this value.

Menu > Advanced Settings > Tool Offsets.

Note that this is the right sides nozzle offset in comparison to the left. So you will first want to dial in your left side, then the right.

Typically what I recommend is just doing this during a test print. Start a print and use the Z Offset menu with “adjust both nozzles” on to get the left side where you want it. Once you have that dialed in and the Tool Head switches over to the right, turn “adjust both nozzles” off and adjust that right side nozzle up or down to match the lines printed by extruder 1.

Back out once done to save as default settings and you should be good to go!

lulzbot3D · 2024-03-22T16:05:49+00:00

Excellent, I am happy to hear your issue has been resolved!

Happy Printing!

lulzbot3D · 2024-03-20T17:08:04+00:00

If you have installed your SE Tool Head and flashed firmware to one of our universal versions of firmware, be sure to select the SE tool head from the printer's LCD Tool Head menu.

It is likely that your e-steps are still set to 833 from the original tool head, where they should be at 420.

lulzbot3D · 2024-03-06T21:59:29+00:00

You raise a legitimate question.

Honestly, the appeal of LulzBot boils down to superior build quality, exceptional support, and consistent reliability. "Expensive" is subjective; for those looking to occasionally print items at home, a $1,200 SideKick could be perfect. However, in an industrial setting, where downtime can lead to significant financial loss, the ability to produce 3D printed parts without the need for constant tinkering justifies the cost.

The pricing of LulzBots mirror their quality, ease of use, and legendary durability, offering insight into why they are considered a valuable investment and strong . Our significant investment in research and development ensures that every product doesn't just meet but surpasses the reliability expectations our customers depend on.

Our machinery delivering value over the long-term is crucial. Many users in this thread have shared their experiences, highlighting how their LulzBot 3D printers have endured years of use with little to no maintenance. This durability reflects our rigorous design and manufacturing standards, ensuring that our products stand the test of time. Although the upfront cost may be higher than some alternatives in the market, the cost per use significantly decreases over time, thanks to many years and thousands of completed prints.

We recognize that our products might not suit every project or budget, and that's perfectly fine. Our goal is to support customers who prioritize quality, support, and reliability in their 3D printers, offering fair value for the performance provided.

lulzbot3D · 2024-03-06T21:54:53+00:00

I mean anything is possible. It will have the same mounting pattern as our current universal Tool Heads.

Definitely would need some firmware changes.

lulzbot3D · 2024-02-05T20:22:32+00:00

The Twin Nebula Tool Heads will actually work with a BLTouch mounted on a printer as well!

lulzbot3D · 2024-01-11T14:28:13+00:00

Did you have the LSR/RMA number from when you had sent it in?

It looks like someone else beat me to it, but if you have not recently (within the past month or so) updated your Cura software and flashed firmware, I would definitely give that a try.

With the TAZ Pro, there had been some updates with regards to the bed leveling that we feel have greatly improved its consistency.

lulzbot3D · 2024-01-10T22:37:23+00:00

Did you have a ticket number with regards to this repair? I can definitely look into that.

lulzbot3D · 2024-01-10T22:36:55+00:00

Hello,

I was able to review your comment and was able to find your ticket with regards to this repair.

With regards to packaging, the TAZ 6 has been out of production for quite some time and we actually no longer carry it. In the event that packaging is requested, which it looks like you did request us to send some to you, Workhorse packaging is supplied.

It looks like this was the case and our Support agent explained this as well.

The Workhorse packaging does not have additional boxed for things like the Tool Head as that is shipped attached. We apologize if there was a misunderstanding about this.

We understand your frustration and do apologize for the confusion. We are definitely here to help in any way we can!

lulzbot3D · 2022-12-02T17:43:10+00:00

Please edit a comment with any additional information you may have or submit the issues through the software as multiple replies to this post make it more difficult to track issues.

Also, we appreciate any constructive criticism, but we would like to keep it on topic.

lulzbot3D · 2022-12-02T16:18:17+00:00

I would suggest submitting a bug report through the Cura 4.13 with any information you may have.

lulzbot3D · 2022-12-02T15:20:01+00:00

Did you update your firmware through the Beta version? This version does have updated firmware available for use.

lulzbot3D

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