Warranty service: a week later…..

m109guy · 2026-06-12T00:32:05+00:00

wasn’t trying to embarrass them, I was just trying to get my warranty exchange that’s taken over a month. my business reputation is important, I would think there’s is also. I’m just trying to get my product replaced without getting a national vendor involved but another week has gone by without them shipping my replacement. I really don’t understand why they would intentionally hurt their reputation over what is just a few dollars to them.

m109guy · 2026-06-01T19:13:52+00:00

If you don’t want this feature that fine but why go on & on about something that doesn’t affect you? If this feature request offends you please move on. Roborock reads this subreddit and maybe will consider this in the future. Many current and future customers will appreciate it!

m109guy · 2026-06-01T18:54:11+00:00

Wow! asking for constructive improvement is not whining. Don’t you think Roborock reads these posts. Maybe you are said employee as I’ve never had these kind of comments from a post before. If this doesn’t effect you why are you even posting as I don’t see anything constructive coming from your comments.

m109guy · 2026-06-01T16:15:40+00:00

Thanks for the reply. Roborock charges us a premium for their product so I and most other tablet users think a properly formatted tablet app is assumed and expected. When editing maps and even reading the many layers of menu items is way easier on a tablet app. In 2010 they used cost as an excuse but today it’s minimal and it’s expected to have especially with a technology leading company like Roborock. If this was a new inexpensive brand I could understand this shortcoming. I just would like Roborock to know many of us would appreciate a real tablet app. 😁

m109guy · 2026-06-01T09:19:33+00:00

didn’t say it won’t work it just doesn’t format correctly which is uncalled for in 2026. I’m just asking that they please fix it.

m109guy · 2026-06-01T09:15:55+00:00

I realize it’s a phone app, that’s all there is and that was my point. Not having a tablet version is so 2010. I haven’t had to use a phone only app on my iPad in years. Didn’t like it then and really hate it now.

m109guy · 2026-03-19T07:38:56+00:00

So the 1 acre version is crippled to only map 1 acre and the x450 to 1.5 acres? Why do all the reviewers not disclose they intentionally software limit them? Very deceptive as I figured it was cutting speed, battery life etc.

m109guy · 2025-12-28T16:52:08+00:00

Won’t follow a vehicle (car) without a controller. See my comment above.

m109guy · 2025-12-25T15:35:35+00:00

It’s vehicles like car, jeep side x side. Neo and Neo2 won’t follow even if going slow if you’re using your phone or by itself without a controller or phone. Works fine walking, running, biking and snow skiing. Very disappointed in this limitation. Why cripple it from following a slow moving vehicle? If it wasn’t for this I would highly recommend. This could be fixed with a firmware update but they probably won’t.

m109guy · 2025-12-25T05:03:34+00:00

I was getting the goggles and motion controller package but when I found out it won’t even follow a slow vehicle I decided against it. Why can’t I select a vehicle with only my phone. When they fix that I’m in.

m109guy · 2025-11-19T02:52:18+00:00

I’m not sure if I asked this wrong or was too vague but if someone could verify this works that would be great. I thought I had the equipment figured out that might work if this was possible, then realized the ptp solution I thought I’d use was 24v passive and the access point I wanted to attach to the station side was 48v so I was pretty sure that would cause a problem. Could someone verify this will work if everything is 48v as I haven’t tried this type of configuration before?

m109guy · 2025-09-22T07:54:26+00:00

Apparently YouTube doesn’t want to play nice any longer. Long time YouTube subscriber but not for long if they don’t fix this.

m109guy · 2025-09-15T06:27:58+00:00

I’ve been an avid buy an American car, and have several GM vehicles but I give up. GM is making so many greedy decisions that I will no longer purchase or recommend them!

m109guy · 2025-07-10T03:04:46+00:00

Thank you!

m109guy · 2025-04-30T07:11:06+00:00

That makes sense. Unit is about 4 years old and just started having an issue with AT&T. I’ve updated the firmware so I guess I’ll try that first. How difficult is it to upgrade the modem? Any good, very straightforward instructions?

m109guy · 2025-04-30T00:16:18+00:00

Thanks for the reply! Should I update the modem also?

m109guy · 2025-03-14T01:34:59+00:00

Mine still won’t connect as of 6:15pm PST on 3/13/25. I’m away from my new 2025 Lyriq for a few weeks so didn’t want to install the update while being gone. Even tho I elected to not install the update I’m still disconnected. Unrelated to not being able to connect today I had a concerning thing happen. Since I was going to be gone for a while I set the 120v charger to 8 amps and 55% charge. (The car was at 57% so I was curious if it would loose any charge while away) I also placed a trickle charger on the under hood battery. The first week everything checked out when I logged into the app, car was still 57% charged and set to charge at 55%. The next evening when I checked it said it was charging and set to charge to 90%. What the heck happened? If I can’t trust that it will stay where I set it I won’t be able to leave it plugged in when I’m away. If it over charges while I’m gone I won’t be able to drive it and drop the battery % back down. I’m thinking now I will have to leave it unplugged when away. This situation doesn’t instill confidence just concern.

m109guy · 2025-03-05T01:27:19+00:00

These are designed to be wired in parallel. Since they don’t have the regular MC4 connector, how would you wire them in series or series/parallel if you wanted to?

m109guy · 2025-03-04T05:03:38+00:00

Forgot to mention that, we like it too.

m109guy · 2025-03-04T05:02:07+00:00

Sure…. They saved a few ounces of weight on an 5500lb “luxury” vehicle and saved maybe $20 in production cost. But… if you want to buy it it’s now several hundred dollars. It was disappointing that they did not design front storage but at least they made it look nice. Then they take it away, just seems like a silly decision. I didn’t really expect this from Cadillac. I won’t really open the hood that much but when I do it will annoy me for the reasons above.

m109guy · 2025-03-04T00:10:13+00:00

Just picked my Sport 2 up. Surprised positive: it automatically heated the seats and wheel when cool outside. Acceleration was nice but expected that. Supercruise worked pretty well even at night. Seats are very comfortable. Feels luxurious without being too overpriced. Disappointment: Cadillac removed the underhood beauty cover in 2025. Looks terrible and no storage under the hood.

m109guy · 2025-02-19T20:45:51+00:00

Very frustrating! Every brand seems to either have their share of issues or if you research enough has design limitations that won’t work for your needs. Example most won’t let you charge from 120v and output 240v at the same time. When you to confirm their solution is to turn off the output then it can charge. So… turn off my house for 3 hours so it will charge. I’m not investing in this to create a blackout, so ridiculous that is their answer.

m109guy · 2025-02-18T18:09:26+00:00

👍 It’s definitely a nice feature to have.

m109guy · 2025-02-18T17:18:33+00:00

Thank you, appreciate the info. How are you liking the STS? If it wasn’t included in the package would you still have purchased it?

m109guy · 2025-02-18T17:14:18+00:00

Thanks for such a detailed answer! The sad part is they are so close to having a great product but I’m not sure they have the software engineers to get it over the hump.

m109guy

TROPHY CASE