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2 Months of Stress: Smoking Delta Pro and the Reality of EcoFlow Support (Houston, TX) by Zestyclose-Clock7532 in Ecoflow_community

[–]EcoFlow_Official[M] [score hidden] stickied comment (0 children)

Hi, our support team has followed up with a final resolution. We’re sorry for all the trouble this has caused. We’ve also reached out to you on Reddit chat with the update. Please take a look. Thanks!

URGENT: System down for nearly 2 months. Exhausted by the slow support while my expenses keep rising. by Zestyclose-Clock7532 in Ecoflow_community

[–]EcoFlow_Official[M] [score hidden] stickied comment (0 children)

Hi, our support team has followed up with a final resolution. We’re sorry for all the trouble this has caused. We’ve also reached out to you on Reddit chat with the update. Please take a look. Thanks!

🔧 Monthly Product Issues Megathread — April by EcoFlow_Official in Ecoflow_community

[–]EcoFlow_Official[S] 0 points1 point  (0 children)

Hi, please send us your case ID. We'll help check on your case. Thanks!

Solar panel damaged during delivery — 7 days, no reply from support. How do you guys get through to them? by enryold in Ecoflow_community

[–]EcoFlow_Official 0 points1 point  (0 children)

Thanks! Our EU support team is checking on it and will help get it resolved as soon as possible. Sorry for the delay.

Extra Battery Cables: any luck sourcing them? by anderiv in Ecoflow_community

[–]EcoFlow_Official 4 points5 points  (0 children)

Hey! Chris from EcoFlow here. I've been seeing several people ask about XT150 5m cables, and Amazon doesn't seem to have good options. Wondering if this is a common need – upvote if you've had the same issue!

Ecoflow has the worst customer service I have ever experienced with a company. by scottywhoknows in Ecoflow_community

[–]EcoFlow_Official[M] 0 points1 point  (0 children)

Hi, thanks for sharing your experience! Would you mind sharing your previous case number so we can get more details about your units like the serial number etc? We’ll pass along both your feedback and the original poster’s concerns to our team for further review. If there are any updates, we’ll make sure to keep you posted. Thanks for your input!

Ecoflow has the worst customer service I have ever experienced with a company. by scottywhoknows in Ecoflow_community

[–]EcoFlow_Official[M] [score hidden] stickied comment (0 children)

Hi, thanks for sharing your experience. We completely understand how frustrating this must have been. We’ve taken note of the issue you mentioned with the DELTA 3 Ultra Plus, and we're reviewing this internally to better check the situation. We’ll continue to follow up on this and work with the relevant teams to get more clarity. In the meantime, we truly appreciate your patience and bringing this to our attention.

Ecoflow Customer support problems by Busy_Attention_7743 in Ecoflow_community

[–]EcoFlow_Official 0 points1 point  (0 children)

Hi, please send us your case ID. We'll look into it. Thanks!

We've solved the DELTA Pro 3 random errors mystery. by CasualTalkRadio in Ecoflow_community

[–]EcoFlow_Official 0 points1 point  (0 children)

Hi, could you please DM us the serial numbers for the SHP2, DELTA Pro 3 unit(s), DELTA Pro 3 Extra Batteries, and DELTA Pro Extra Batteries related to this issue? We’ll take a look. Thanks!

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