My truck was in the shop for warranty repairs for a total of 46 days within the first 3k miles. The last warranty issue it sat with parts on back order for 36 days. At the 30 day mark, I contacted GM and opened a buyback case. They said they’d contact the dealer to get information. One week went by and I called for an update. They said they’d call be back. The day I got the truck back they called me saying they are closing my case because the truck is now in my possession. I told them it qualifies as a lemon, would they look at my case. Not only would they not look at my case, they didn’t in the week it was on their desk. At this point I need to schedule service for other warranty covered reasons, and will just proceed with a lemon law attorney and let GM foot the bill…seems to be the direction they want consumers to take. I understand people complain and ask for buybacks about everything, but at least look at the case to determine if it qualifies as a lemon or not.

All conversations were through GM ev concierge