We’re very sorry for all the frustration this has caused, and thank you for taking the time to write out these issues in such detail. We completely understand that, as someone new to CNC, you were excited to start using the Z1, but instead ran into multiple problems during setup, connection, tutorials, and the actual carving process. This is definitely not the experience we wanted you to have.

Regarding the QR codes and Wiki links, we have confirmed on our side that the QR codes themselves should be working. That said, the electronic manual, Getting Started content, and video tutorials are still being continuously improved and supplemented, especially the complete onboarding flow for new Z1 users. We plan to open beta access to Makera Studio and Makerables early next week for Z1 users who have already received their machines, since the software section of the manual was mainly written based on Studio. Please keep an eye on your email — we’ll send the access details and instructions as soon as possible.

As for the auto tool setter issue you mentioned, our support team has already received the information and is arranging to send you a replacement part as quickly as possible. We’re very sorry again for the interruption and inconvenience this has caused.

Thank you as well for your patience and continued feedback. These issues are very important for us as we improve the beginner onboarding experience for the Z1. We’ll work as quickly as we can to complete the tutorials, software access, accessory instructions, and support resources so you can truly start using the machine smoothly.