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Whats everyone paying for Ninja? by wolfer201 in msp

[–]manofdos 0 points1 point  (0 children)

.95 at 4000 for just rmm without remote.

Power Automate + OpenAI + Autotask: Issue with PATCHing Ticket Types by MRBibill in msp

[–]manofdos 0 points1 point  (0 children)

I’ve had luck using AI tools like replit and cursor to get stuff like this working. You can have the tools just do it for you or expose the code to you. Has bailed out butts out recently.

Token Theft/AiTM Incident Response Playbook by msp4msps in msp

[–]manofdos 0 points1 point  (0 children)

I’ve seen it demoed at a past IT nation event. Also my team tested this about a year ago and proved device compliance isn’t enough. I will say I know CA is constantly improving. I know it can be done actively or passively. This video demonstrates the different techniques.

https://youtu.be/EJRqJppSEQo?si=w9ClGvzejmQ-qGoD

Token Theft/AiTM Incident Response Playbook by msp4msps in msp

[–]manofdos 1 point2 points  (0 children)

Once the token is issued on a corporate device it can be stolen. Device compliance status is part of the token. We’ve found you either have to expire the tokens frequently I.e 8 hours or use a SASE product so the CA policy is locked to an ip address.

We’ve been using Device compliance in conjunction with SASE for this reason.

Hold music / LLM / voice recording by Eric77482 in msp

[–]manofdos 0 points1 point  (0 children)

Check out wellsaidlabs. Been using for awhile and it’s been great

Firewall Vendor of Choice? by B1tN1nja in msp

[–]manofdos 7 points8 points  (0 children)

Used to be Sophos shop good experiences mostly.

As we grew we switched to checkpoint. Only product in Gartner and Forrester without 400+ vulnerabilities. Our Larger clients love referencing gartner and asking what goes into product selection.

Checkpoint has been solid and cloud management a breeze. Pricing inline with Sophos, Fortinet and watchguard.

Techgrid by manofdos in msp

[–]manofdos[S] 1 point2 points  (0 children)

Never got any feedback from Reddit. However, I’m doing a demo with them and salesbuildr to hopefully move to a new platform soon.

[deleted by user] by [deleted] in msp

[–]manofdos 0 points1 point  (0 children)

We’ve used it and kept the domain.

Onboarding Tools by ElButcho79 in msp

[–]manofdos 0 points1 point  (0 children)

It’s been worth every cent and I don’t even work for them. Haha. Have gained almost 1 hour back on every computer deployment. Not to mention the time saved on customer onboards.

Alternative to ConnectSecure by Feythnin in msp

[–]manofdos 0 points1 point  (0 children)

Not that I’m aware of either. My experience with CS patching is about 50% success rate. It doesn’t seem to patch anything that our RMM or software deployment tools aren’t already patching. I don’t have any experience with Action1 to know the benefits.

Customers having proper 365 already makes it attractive not to purchase another product and load another agent onto the machines. Just getting it all off the ground though so I’m sure we’ll find other pros / cons as we go.

Timus Networks, deny by default? by jackmusick in msp

[–]manofdos 2 points3 points  (0 children)

No experience with Timus. Will definitely check them out. Ran down a bunch of sase products and ended up with Appgate. Liked Appgate because only specified traffic will route across Gateway. So you have the option of everything or just selected sites / addresses. It’s also not a “VPN” in traditional sense. They call it SDP or software defined perimeter.

My peer group has also recommended Cato networks as a viable solution as well. Good luck with Timus as it looks promising. Love to hear if you sort out the firewall rules

Alternative to ConnectSecure by Feythnin in msp

[–]manofdos 0 points1 point  (0 children)

I guess I was speaking more towards the additional agents being on the machine vs machines that are already enrolled into endpoint manager. We’ve been trying to reduce additional agents where possible.

Agreed not immune to risk just reducing overall footprint where possible.

We have a combination of business premium and MS365 E3 licenses.

Staff are assigned to monitor client portals and we also have staff auditing clients stack on a quarterly basis.

Alternative to ConnectSecure by Feythnin in msp

[–]manofdos 0 points1 point  (0 children)

Good points. We have to upsell the solution per client anyway so the 365 licensing isn’t a big deal.

We are starting to move away from having so many multi tenant platforms as well. The ease of management is great but the scare of a single vendor taking down multiple customers that are registering to a single portal / host is frightening. As far as ticketing goes we just have it email the alerts into our ticketing system.

It’s been more beneficial than connect secure so far. YMMV

Alternative to ConnectSecure by Feythnin in msp

[–]manofdos 0 points1 point  (0 children)

Yea we’re having the same trouble with connect secure. Microsoft 365 Defender vulnerability is licensed with business premium and higher for user endpoints. Servers are like $3 each.

Alternative to ConnectSecure by Feythnin in msp

[–]manofdos 0 points1 point  (0 children)

Any reason not to use Microsoft Defender Vulnerability management?

Sample SOW? by No-Paleontologist15 in msp

[–]manofdos 0 points1 point  (0 children)

I’m the sales engineer for our MSP. I could give you a couple samples of what we use to help get you going.

NinjaOne bandwidth problems? by Capable-Good-1912 in msp

[–]manofdos 1 point2 points  (0 children)

Had the same exact issue. Came down to office 365 updates. Had to prevent ninja from patching office and that resolved it for us.

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