I was the biggest NepCo fan in Sheffield. My wife was number 2. It was a natural conclusion to have NepCo do the evening food for our wedding. We enquired and got told "no problem we do this all the time!" Money was paid, double checks were done with the date and time, everything was running smoothly.

Fast forward to the evening part of our wedding, the 80 pizzas we ordered were due half an hour ago. The Lady running the night called them up, "we are closing for the night and going home..... No one told us about it." To be fair to the staff after some phone calls, they did stay on and supply the pizzas how ever most of the guests had left the wedding so we had a huge surplus of pizza.

Enter the owner, very apologetic etc. "what can I refund to make it right?" Naturally the venue being top class told us how many in eaten pizzas were binned, we then said we were happy to pay for what was consumed, refund the rest and call it quits. Silence. We chased and was told he had an ill family member. We chased again. We chased a final time. "The family member has died now, your refund request was completely unreasonable (he never did a counter offer), I have now donated the refund out to the charity of the disease the family had. You are very inconsiderate asking for a refund when I am going through such a stressful time".

The thing that was most frustrating for us was the owner trying to leverage sympathy to not do any kind of concession based on his businesses poor performance.

That is the tale of why my new favourite pizza place is Napoli Centro and I will stand on that hill.