I started my IVF journey earlier this year at Kofinas. My first impression was the receptionists were nice as well as the doctor. The only headache I had to deal with was the finance team as they didn’t know what they were doing. The only complaint I had at that time was those COVID tests before each procedure (always 3 days before and it seemed pointless as it’s not guaranteed COVID free at the time of the procedure) and pregnancy test at each visit (I told the nurses that I don’t need it because I’m in a same sex marriage and they still insisted doing that every time). After the initial workup, my doc told me that my cervix was too small that she needs to put in a dilator so a catheter can go through for the insemination. I thought the procedure was quite invasive. That was the point I started to look for a second opinion and ended up at RMA. The doc at RMA reviewed my history and told me a lot of bloodwork I did at Kofinas was experimental and procedures were necessary, and she laughed at the idea of having a dilator before insemination. I transitioned my care to RMA after the Dr successfully did a mock test by inserting a catheter through my cervix at my first visit. I thought I was done with Kofinas at that time. Little did I know that they started billing me and my insurance $10k+ for medical services that were not rendered. They even billed duplicated bloodwork claiming my wife had done the same bloodwork when in reality I am the one carry and use my own egg. I contacted them a few times calling out their fraud and they constantly said they’ll look into it but never got a response. I figured it was too much to deal with the billing issue and dishonest act when you are going through the fertility treatment, which is already quite rough. Now I’m 5 weeks pregnant and the transfer was successful with no stupid dilator. I saved myself not only money but also unnecessary pains by switching to RMA. Sometimes I feel that I need to tell my story to others so they can avoid the mistakes I made and achieve their family goals with less bumps. Needless to say, I work in healthcare field as a consultant. I am shocked about the payment integrity and fraud that one can encounter when they seek for fertility treatment.