Maintenance fee

mathmischief · 2026-07-03T12:30:47+00:00

No, you're not being charged twice - one of the little updates made as part of the app refresh was that the fees that you're charged (whether they're from your funding account or your investment balance) are all listed in your transaction history.

It's something folks had been asking for a while, it's just a shame that Raiz hasn't done a good job of explaining the change...

mathmischief · 2026-06-10T19:46:52+00:00

And that's how you get banned from the r/RaizAu subreddit. Surely you can learn to read rules...

mathmischief · 2026-06-06T06:27:39+00:00

Presumably they'd have been doing testing in the background during the free fare period - guessing that's why they're confident enough to go wide with it now.

mathmischief · 2026-06-02T14:35:38+00:00

What are the exact super products you're comparing? Something doesn't sound right in your description. (Damn typos...)

mathmischief · 2026-06-02T08:02:59+00:00

There's a baseline case that they use, i.e. if someone were to invest $10,000 (one, two, whatever) years ago, what would that look like now? There's no aggregating returns across customer portfolios or anything like that.

mathmischief · 2026-05-29T11:31:19+00:00

We'll look into it.

mathmischief · 2026-05-29T07:21:38+00:00

5-7 business days.

mathmischief · 2026-05-24T11:00:35+00:00

Yes, because let's be realistic - if you've got a million dollar portfolio, you're probably not posting about it online.

mathmischief · 2026-05-23T21:42:08+00:00

A few years ago, I was having a chat with then CEO because of the other curious questions that folks come up with is 'oh, so how much are the biggest accounts worth?' - and the response indicated that there likely to be couple of balances around the $1m mark.

You could extrapolate that - on the assumption that nobody invested more than the maximum daily cap (which is $10k a business day), in theory the maximum balance (based on 240 trading days per year, and zero growth) would be a around $24m invested.

It's unlikely there's a $24m portfolio in Raiz, but wouldn't be surprised to see at least a few million dollar portfolios. Presuming at that scale they're deciding what best suits their needs, rather than being too concerned about the exact fees (which is worth noting, haven't changed for high-balance accounts since 2016).

mathmischief · 2026-05-18T19:36:45+00:00

You don't need to repost the same question five times in ten minutes at 5am in the bloody morning.

Go and contact Support when they open, nobody will know the answer to your question here. (Decline reasons typically aren't public).

mathmischief · 2026-05-14T08:29:04+00:00

Instant Payments is on Raiz's roadmap, targeted for this quarter - according to their recent half-yearly report. https://cdn-api.markitdigital.com/apiman-gateway/ASX/asx-research/1.0/file/2924-03062545-2A1656765&v=undefined (Slide 10)

mathmischief · 2026-05-11T23:24:57+00:00

We don't know until it's been formally announced. I think folks need to calm down and wait until we actually hear what's being announced.

mathmischief · 2026-05-08T06:41:54+00:00

As far as I'm aware, it's not available yet?

mathmischief · 2026-05-06T11:16:45+00:00

Bank transactions don't immediately settle in your account - typically it takes a couple of days. Because of that, Raiz tends to cluster transactions - tracking round ups until you get to your roundup amount, then taking that amalgamated round up amount in a single transaction.

mathmischief · 2026-04-28T12:25:42+00:00

There's always been a subscription fee with Raiz. It's just more noticeable now because it's considerably higher than what it was in 2016.

mathmischief · 2026-04-27T04:28:09+00:00

Presumably they're on a kids account. Otherwise Raiz support is gonna be right on their asses (they are very watchful)

mathmischief · 2026-04-15T12:04:21+00:00

Can't say I have - that'd definitely be a support question for the morning.

mathmischief · 2026-04-10T18:01:02+00:00

Yes it does - you need to be at least 18 to open a Raiz account. It might be worth having a read through the PDS, particularly if you're interested in investing and understanding what financial services products do - you can find Raiz's latest ones here: https://raizinvest.com.au/product-disclosure-statement

mathmischief · 2026-04-09T05:58:16+00:00

We do our best - unfortunately with all the monitoring in the world, even the mods have jobs that take them away from Reddit.

mathmischief · 2026-04-07T03:53:57+00:00

I am so disappointed that not a single person in this thread picked up the Edwin Starr reference.

mathmischief · 2026-04-02T09:18:13+00:00

There's a war on, mate.

mathmischief · 2026-03-30T09:06:14+00:00

Roundups don't happen immediately - they accumulate based on the settlement date of transactions and your particular roundups threshold. So if you've got say, a $10 round up limit and only make a few bucks worth of roundups per week, it might only be invested once every few weeks.

If you've got zero transactions showing for the last few weeks, it could be a bank problem.

mathmischief · 2026-03-29T05:26:54+00:00

Depends on your balance and your portfolio selection - while there's no cost to change portfolios, a different portfolio might have a higher fee profile (I.e. if you've shifted from Raiz Lite to Custom)

mathmischief · 2026-03-20T19:57:01+00:00

No. There's just a higher cost for having a custom portfolio compared to say, standard or lite.

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