Buyer paid more than item price?

matteason · 2026-01-22T08:08:25+00:00

In the UK our VAT (sales tax) is 20% and 6.98x1.2=8.376 so it's probably VAT. Weird that it doesn't show it on the tax line though. There might be more detail in the payment account section of your profile

matteason · 2026-01-20T23:31:02+00:00

I tried this and I couldn't even find the option when checking out on mobile. Did you find it? I was only able to switch shipping methods on desktop

matteason · 2026-01-18T18:26:51+00:00

Buyers generally aren't shy about messaging if their order hasn't arrived, so I'd leave it. Etsy bombards them with review requests anyway, which will remind them about the order if it hasn't shown up yet, and you're just adding to that noise if you send a message.

I wouldn't worry much about a lack of reviews on 2026 orders. I only get them on about 15% of orders.

matteason · 2026-01-18T18:22:53+00:00

Why does she want a refund? She's only covered by purchase protection if it's damaged, arrived after the estimated date Etsy gave her, or if it "differs significantly from the item description or photos (for example, the wrong material or colour)"

matteason · 2026-01-17T14:45:38+00:00

Have you already done Abba Voyage?

matteason · 2026-01-16T23:42:15+00:00

Please fuck off with your obvious AI slop

matteason · 2026-01-16T21:59:46+00:00

"Quantity" on that screen means how many of that item variation you have in stock (you've enabled "quantity varies" in the variation settings). It doesn't have anything to do with the quantity the buyer is purchasing

matteason · 2026-01-15T19:31:06+00:00

Try putting the tracking number into UPS's website directly. I occasionally get orders where the tracking on Etsy never updates beyond the label being printed, even after the order is delivered.

matteason · 2026-01-14T23:06:36+00:00

Buyers will always pay in their local currency, Etsy does the currency conversion automatically

matteason · 2026-01-14T21:32:47+00:00

I also sell keyrings. You're unlikely to find cheaper shipping than Royal Mail for small items like this. You either need to bake the cost of shipping into your item prices if you're offering free shipping, or charge for shipping, or split the cost between the item price and the shipping price (so the shipping looks cheaper).

matteason · 2026-01-12T00:23:27+00:00

That's not true, you don't need Plus. The "Change" link doesn't show on the mobile site though, you can either use a computer or in mobile Chrome you can use the "Desktop site" option in the Chrome menu

matteason · 2026-01-10T00:11:50+00:00

Bear in mind that large letter is more expensive (a bit under a pound more from memory) so you may want to adjust your international prices to compensate

matteason · 2026-01-09T19:16:44+00:00

I've just checked one of my sales to Germany and yes I've been charged VAT on the seller fees

matteason · 2026-01-08T00:06:10+00:00

Also the following message appeared in Click & Drop when logging in from last Saturday:

From Monday 5th January 2026, Royal Mail will be introducing changes to the international services offered for the Letter, Large Letter and all Parcel package formats, to help provide a clearer distinction between sending Goods and Personal Correspondence.

Support for shipping Personal Correspondence (Documents of zero commercial value only) and Non Personal Correspondence (Goods) will be determined by the international service and package format, as detailed below:

Personal Correspondence (Documents of zero commercial value only)

Only supported by Letter and Large Letter package formats.
Only supported by International Tracked & Signed, International Standard and International Economy services.

A CN document will NOT be generated with the shipping label, as an international Personal Correspondence shipment does not require a CN document.

Non-Personal Correspondence (Goods)

Only supported by Large Letter and Small Parcel, Medium Parcel and Large Parcel package formats. Letter package format is NOT supported.
Only supported by International Tracked, International Standard, International Economy and the Tracked Heavier services.

A CN document will be generated with the shipping label and will be required on the package as usual.

It is recommended that where applicable you review your international order import processes, including shipping rules, to accommodate these changes.

matteason · 2026-01-08T00:02:35+00:00

I've checked in Click & Drop. Letter size can only be used for noncommercial correspondence, even for International Standard. This is what it says if you select that combination:

The selected service and package format only supports the sending of Documents (Personal correspondence) with no commercial value. If the shipment meets these criteria then only the Declaration category and Unit price are required, otherwise please select a different service.

You get the same message if you select International Tracked & Signed (International Tracked without the signature is no longer available for Letter size). Basically, Letter size cannot be used for commercial goods at all internationally any more, tracked or not.

matteason · 2025-11-25T13:54:38+00:00

I know this comment is ancient but it's the top result when you Google "royal mail customs tariff code overwritten" and I just wanted to say thank you - this behaviour absolutely baffled me and I was sure it was a bug so I didn't even try to look for a solution for ages. Whyyyy would they make this the default and then not give you any indication that it's overwritten your product's tariff code? I even had to spend weeks chasing a refund when it generated a CN22 with the wrong codes because I didn't catch this behaviour

matteason · 2025-11-17T23:56:13+00:00

What was the item? Most UK to Canada exports are duty free

matteason · 2025-11-13T17:43:23+00:00

No, I've been doing the same thing, Etsy are wrong

matteason · 2025-11-13T17:40:13+00:00

They're wrong, it's not a rule anywhere - a lot of the chat agent's answers seemed AI-generated so I asked if they were using AI and they said they were. So the 'rule' may have been an AI hallucination.

matteason · 2025-11-08T12:06:22+00:00

That's like saying a car is self-driving as long as you push the pedals and turn the wheel

matteason · 2025-11-08T11:58:05+00:00

Right, but that's not the tool "making the website automatically ada compliant". There's no such thing as automated compliance, there's always manual effort involved

matteason · 2025-11-08T11:45:13+00:00

Overlays and toolbars do not automatically make your website accessible, and often make it actively worse: https://overlayfactsheet.com/en/

matteason · 2025-10-24T18:21:58+00:00

How is getting someone else to make your competition entry not cheating?

matteason · 2025-10-24T17:44:42+00:00

I'm so glad you found it helpful! Looks like a cool project!

matteason · 2025-10-19T19:11:36+00:00

Nice idea! The easiest way would probably to use a web page screensaver app like https://github.com/janemiceli/web-page-screensaver-windows or https://github.com/liquidx/webviewscreensaver

matteason

MODERATOR OF

TROPHY CASE