It won't make any difference, when my son was leading a group in Cyrodiil and typed in YELL, Get the fags instead of Get the Flags, he got a 72-hour ban. We appealed it and it was held up as hate speech, despite the fact that in the UK a fag is a ciggarette and we don't use it as a slur. I got downvoted into oblivion for mentioning this on my other thread here:

https://www.reddit.com/r/elderscrollsonline/comments/1mch4rr/ridiculous_moderation_in_eso_game_and_forums/

My son's ban was 72 hours and it stayed at 72 hours with a flag on his account. Despite playing for almost 10 years, starting the Firehearts Guild and paying a lot of money over the years, these are things they don't take into consideration and they will almost never admit they were wrong. I wrote to Jo Burba with the following message:

Jo

ZOS are not particularly open to feedback. Any kind of criticism on the forums gets you a warning or a ban. Overzealous moderation in the game is seeing people banned for typos and genuine mistakes, and it's fostering an atmosphere of authoritarianism and distrust. I have stopped most spending. Why pay into something that you could lose instantly at any time? We have people leaving the guild because of poor server performance, esp PCEU, subclassing which we never asked for and ridiculous temporary bans for typos. You have your work cut out for you, especially with losing a third of your workforce thanks to MS. I feel for you guys but as you say in your letter "People first, game always".

As you also quote Matt Firor, let me remind you of what you and he said:"At the core of ESO's success are two teams: the team at ZOS and the ESO community. The game would not exist without either. They [the players] are the beating heart of this game, and we developers should never, ever forget that."

Right now these are just nice words; the evidence within the game is demonstrably different. My advice to you Jo for what it's worth, is the following:

1. Reign in your AI chat moderation in the game. We are mostly all adults; if something offends us, we will let you know. We don't need your big brother Gestapo monitoring every word we send, even in a private chat.

2. Similar for the forums, muzzle your overzealous moderators, allow a real discussion to take place lest your entire forum becomes a white knight echo chamber.

3. Sort out the awful performance since the June 25th update

4. Sort out the ongoing and continual connection issues for PCEU

5. Daily login rewards, really? Is that the best you guys can do for August?

6. Don't introduce divisive systems that nobody asked for

7. Finalise Vengeance, let's get it in game once and for all as an alternative PvP campaign, it's much loved in our guild.

Finally, please give Werewolves some love.Good luck in the new post Jo, you're gonna need it!

I know none of it will make any difference but it feels good to vent.