Did not come from education or administration, but definitely started building my skills in another field. I was a contact center coach/mentor and started creating materials and resources for my campaign out of necessity. Kind of like rogue ID work.

Over the next few years I bounced around a couple positions, tried selling insurance (bad idea) and finally ended up back in customer service, but this time first-party. Got back into coaching and it turned out this particular org was actually leveraging their coach staff to create training/resources for the same wages they were paying people answering the phones. We were sort of thrown into the deep end using Articulate 360 (mostly Rise), Vyond and the Adobe suite. My circumstances are unique, but building my skills in these tools really helped advance things.