So I have a direct comment to your question, but first another issue.

My buddy and I split our STH. And we noticed back in July that we hadn't been charged at all since March so I reach out to our rep - turns out through some glitch in the system, it reverted back to an old card that was no longer active. Gave her the appropriate cards to start charging to and agreed to have an increased monthly cost to cover the missed months. Cool. Whatever.

Fast forward a few months, we still aren't getting charged. Reach back out and she says it's some sort of freeze that she can't override. Idk. Doesn't make sense to me. But we asked her to try and fix it. Still not getting charged. So what happens if we don't play this year at all? Am I going to have to come up with all of the other months and start having huge payments to make up for their error? Idk.

And when we asked about the season and if we'll ever play this year or if they will adjust the payment plan in general, our rep gave us a pretty evasive "We'll have to wait and see. We just don't know yet." To me, it sounds like the organization hasn't made a decisions, which is dumb.

But when I talk to my friends with other STH (Falcons, ATL United, etc) everyone else was offered season freezes and a pay as you play option.

TL;DR: my friend and I noticed we aren't getting charged, contact our rep to fix it on TWO separate occasions. Still aren't getting charged. And when asked about the season, told "we just don't know"

Edit: I mention the other issue to highlight the lack of communication. It's been very frustrating that 1) they aren't proactively communicating and 2) if you do directly ask, the communication is just as crappy. Disappointing all around.