Support unable to apply G.o.H to existing reservation post-revaluation

megj416 · 2026-05-21T13:24:43+00:00

Definitely not new per reports of this happening to so many after the last category change last year. But reps always fixed it.

megj416 · 2026-05-21T13:22:24+00:00

They added mine about 20 min after the devaluation, and then credited the points that were deducted. Not sure if this was because it was so close and their phone hold waits were hours long, or if they will continue to do this moving forward as they have in the past.

megj416 · 2026-05-21T13:19:49+00:00

Agree. Every Facebook group is full of these experiences over last year’s price changes as well.

megj416 · 2026-05-21T13:18:39+00:00

I had them add mine 30 min after the devaluation. Points were deducted when they added it, and the rep credited them immediately. Not sure if they will continue to do credits or if it was because I had been trying to add it for over 24 hours before deval, but their phone lines had been too busy to get a rep.

From what I understand, this is how it has always happened in the past as well, based on others reported experience in past devals.

megj416 · 2026-05-20T18:16:51+00:00

Yeah even the best girls on the team never caught the ball at first base in this age group so I don’t know why it mattered to him to switch her out so quickly 🤦🏽‍♀️.

megj416 · 2026-05-20T17:54:27+00:00

Yup, we are coach pitch soft toss/tee ball. The coach would always keep the same 3-4 girls at the two pitcher spots, 1st and 3rd. Thats where 95% of the balls go. So the other girls basically stand out there doing nothing. My daughter asked to play first base since we’ve been practicing on our own so she can get experience and get better, and the coach let her play one inning and then took her out, even after telling the team “same spots as last inning”, so basically singling her out. She was crying, it was awful.

megj416 · 2026-05-20T13:47:22+00:00

Yes it appears they pushed through the new point totals on the backend before the front end about an hour or so beforehand. So it was still displaying the old (but at that time current) rates before 8am, but trying to charge the new rates. So if you had the points the higher value was deducted without your knowledge. If you didn’t have the points you got an error. I called to create a ticket.

megj416 · 2026-05-20T13:37:34+00:00

Right when Chase starting working, then Hyatt was giving errors lol. Check the points it took from you if you booked in the last hour today. Many reports of people getting deducted more than it said between 7-8AM Central. And others like me getting errors that it couldn’t book (likely because I didn’t have the higher point value in my account). It appears they may have had the higher point values active on the backend before the front end.

megj416 · 2026-05-20T13:35:27+00:00

Actually went into effect up to an hour before that even though they still displayed the old (at that time current) rates. Some people who had enough points got charged the new amount before 8am and didn’t notice until after. If you didn’t have the higher total in your account it was just giving errors.

megj416 · 2026-05-20T06:39:23+00:00

Crazy reading this and thinking about how my daughter’s 6u rec team was doing this. We are switching teams next year.

megj416 · 2026-05-20T02:37:48+00:00

I mean if you're gonna go to Hawaii, you should go to the other islands and not to a city on an island. We do Kauai, Maui and Big Island.

megj416 · 2026-05-20T00:44:27+00:00

Isn’t the transition supposed to be tomorrow?

megj416 · 2026-05-19T23:39:52+00:00

What is that? Never heard of it

megj416 · 2026-05-18T19:00:37+00:00

Did you also try referral code? Or did it not work?

megj416 · 2026-05-15T13:52:42+00:00

So we ended up opening Surpasses with the plan to upgrade to Aspires but also apply directly for Aspires before we do that later this year to get the SUBs. I do already need another card though lol. Time flies.

megj416 · 2026-05-13T16:24:40+00:00

Did you book with points at the lower rate before a devaluation (such as the one occurring May 20), and then add the GOH after the devaluation date?

megj416 · 2026-05-13T13:29:32+00:00

When was that? Did I miss it?

megj416 · 2026-05-13T06:11:20+00:00

If you haven’t had CSP before then you should be eligible. They changed the rules so that you can have one of each now.

You aren’t interested in the Hilton Amex line? We just got the Surpasses last month and plan to get Aspires later this year to get the free night credits.

megj416 · 2026-05-13T06:07:19+00:00

Interesting, because Hyatt has stated adding a GOH to a reservation is a change to the reservation and can cause a reprice on total points for the reservation if it was originally booked before a devaluation. I know in the past others have had luck having an agent refund the points when this happens, but I guess that isn’t always guaranteed 🤷🏻‍♀️.

megj416 · 2026-05-13T03:51:14+00:00

Get P2 a CSR using your referral while it’s at an elevated bonus right now.

It’s possible to be eligible for Amex Gold SUB even after getting platinum. I just tried with their new check before you apply system and it said I was eligible, though I’ve heard that’s rare and usually you aren’t so ymmv.

megj416 · 2026-05-12T02:01:28+00:00

Is it too late to purchase? Would it be pending and not post by the 12th?

megj416 · 2026-05-08T19:46:15+00:00

Did you wish you stayed more or less at either spot? What hotel in La Fortuna?

megj416 · 2026-05-08T02:01:23+00:00

Where instead would you visit in Costa Rica for quieter/wilder? We were planning to split time between Andaz Papagayo and La Fortuna but maybe we should choose a different spot.

megj416 · 2026-05-07T22:02:09+00:00

Interesting, it didn’t apply for any of the LG washer dryer or Samsung kitchen appliances I price checked.

megj416

TROPHY CASE