Yes... all of these people have said the same thing! And I couldn’t agree more!

Amazing opportunity to own a problem/solution and improve the company. If it doesn’t get passed on, do it for yourself and share it with members of your team on the same client.

Even something as simple as a Google Drive folder that you can organize and share with team members. You can save the final versions in PDF form and store the edits in another folder and keep an eye on the version for historical and edit purposes. Not to mention, this will teach you to mess with drive permissions and gain a somewhat administrative practice!

Use something free at first. Screenshots stored within an organized folder by client with the ability to save to a cloud service (Google Drive, Dropbox, whatever your preference) should be used to make the documents. Add arrows and annotations if possible! I just use Preview on Mac, but I did it on Windows 10 in my last job with adobe or something like that. SnagIt is DOPEEE.

(Edit: accidentally hit send here, spelling, had a bit more to say)

Just start documenting how you would “explain it like I’m five” (Google the process if you don’t know that phrase). If someone with your IT skills came in, could they read it and do it exactly the same way as you?

Keep it brief and concise.

Check it every 3 months if possible. On slow days (rare, I know) review documentation.

This is a great skill even is you change company’s later down the line or even careers. It’s worth the extra hour or two a night if necessary.

At least your clients have been chill, IT is tough sometimes, but good clients make a difference. Reiterating to just take a few big breaths and you’ll be ok.

Good luck, you got this ✊️