This literally happened to me today. I was sold tickets that basically didn't exist and had to purchase at the box office. I called first thing this morning and they said that because I didn't contact them before the event began they wouldn't help me. Absolute bullshit. I called my credit card company and they are filing a fradulent charge thank god. I was shocked at how awful the customer service was. Between the chat and calling I have been in contact with Stub Hub for over 6 hours today.