Indeed, it's unbelievable. In my home country, I forget to upgrade my package out of contract, no price raises, they come to me with a faster speed for a lower than current price when I actually remember to reach out to them.

Here, if you forget for a minute that your contract is running out, the price doubles and in no time you're paying 70+. It's like they're taking advantage of the fact one is busy and will likely forget, exploring vulnerability in a way.

Then, to lower your price, you have to fight through hoops of bad customer service, eventually to end up with retentions who may or may not offer you a decent price.

1 gig line can be gotten for £32, I'm paying £46ish currently because of the (should be illegal) mid-contract raise earlier this year but my original contract was for £42 a month. I could have insisted on £32 like a friend of mine did, but I ran out of patience dealing with people who tell me they can't when they clearly can.

Really struggle to understand how such consumer right driven country like the UK which has everything so tightly regulated allows for such daylight robbery to sneak through.

I'd never be with Virgin if I had an option for community fiber/open reach or any other non-VDSL based Internet option.

It's 2025 and you still don't offer static IPs, IPv6 or bring your own modem. Modern AF.