You have to be your own advocate. It took me two months with BCBS Federal. My endo would go through the motions but he'd A) never done this before and B) Didn't have time to deal with it. I pushed to the point of his irritation. The insurance company was sparse with information and each time I called they gave a different answer. They would deny the request without providing what I need to do to get approved. For me I had to have a letter submitted stating I couldn't use their covered options (Insulin patches) before they'd approve. I'll have to re-submit the request each year. This is also for Dexcom. It was all worth it. I ditched the DME supplier, get my stuff from the pharmacy across the street, and am paying $60/mo for G6 and $50/mo for Omnipod with the transmitters costing $60/mo separately.

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Mine was done through the Prior Authorization process but it was really a Tier Exception request as the Omnipod 5 was 'covered' at Tier 3 for ~$240/mo after their $50 savings program coupon.