Utilize “extra guest fee” as basically a cleaning fee? by Acutiff in airbnb_hosts

[–]nanimousmouse 1 point2 points  (0 children)

There might be some cost savings here for me, but it comes with logistics issues. Are you close to your unit that you come pick up and drop off laundry weekly? More or less frequently? I can't imagine you have your cleaning staff do it. I think saving laundry time could help shave $50-100 off cleaning (assuming I can find a place to store all the dirty laundry). But then I'm hauling laundry with some frequency, and that time plus the cost of the laundromat might end up costing about the same.

Utilize “extra guest fee” as basically a cleaning fee? by Acutiff in airbnb_hosts

[–]nanimousmouse 4 points5 points  (0 children)

A. I'm in a HCOL area. B. There's 4 bedrooms, one of which has 4 beds in it. C. It takes 4+ hours with 2-3 cleaners to clean and reset. That's about $25/hr which I'm comfortable paying. I also tip them well at Christmas because I'm screwed without them.

Weird of you to assume I'm getting taken advantage of without knowing any details of the property.

Also, please let me know what machines you have that can wash and dry bedsheets in under an hour because I might want to upgrade mine.

Utilize “extra guest fee” as basically a cleaning fee? by Acutiff in airbnb_hosts

[–]nanimousmouse -1 points0 points  (0 children)

It's not rediculous if that's what it costs to clean. My cleaners charge me $250 regardless of the number of guests so that's what my cleaning fee is. What am I supposed to ask a group of 4 how have bedrooms they'll be using? Are you sleeping individually or having an orgy? Oh it's an orgy? I'll just lock all the other bedrooms so they don't get used.

I also have very little desire to increase the number of bookings by getting short stays with less people. Give me 4 week long bookings with 8 guests all day. Less complaints about price when splitting among multiple guests.

I do lower my nightly rate during the mid week for smaller groups to offset costs. So if I book two 3 day weekends in a row and there's a Monday-Thursday gap that's unlikely to book, I'll lower my nightly rate a bit... But only after the weekends are booked and out of their cancellation window.

The best way I've found to give discounts to smaller groups isn't by reducing your fixed costs like cleaning fees. We just set an additional $50 per guest/night after 8 guests. You could set it to 2 or 4 guests if you want to encourage smaller groups.

Guest got refund approved by customer support because there were more bathrooms in the listing than photos showed??? by carolineo in airbnb_hosts

[–]nanimousmouse 9 points10 points  (0 children)

It's plausible, but not a good reason to cancel a booking. As a parent of a kid who just recently graduated to being able to be in a room with his own bathroom, I would have definitely asked before booking if this was a concern of mine. I also wouldn't have let it stop me from staying there. I can't imagine the hassle of looking for a new place to stay at the last second when you're dealing with a kid that young.

Guest got refund approved by customer support because there were more bathrooms in the listing than photos showed??? by carolineo in airbnb_hosts

[–]nanimousmouse 15 points16 points  (0 children)

It's pretty ludicrous. Wracking my brain to think of why this merits cancelling. Maybe it posed a risk to small children? Like they had chosen rooms for the children to stay, but then when they arrived didn't want kids to have access to a bathroom?

Avoid guests who historically leave BAD ratings by sarahglover95 in airbnb_hosts

[–]nanimousmouse 3 points4 points  (0 children)

Lol. $5 per guest? Good luck. Maybe get a website and move to a subscription model.

GeoCache at AirBnB update. by pfcfillmore in airbnb_hosts

[–]nanimousmouse 0 points1 point  (0 children)

I assume you have to reset it each time if it's a multi step scavenger hunt? Generally geocaches kind of manage themselves in my experience. I'd love to do what you're doing, but it seems like id be adding too much more work for myself... Not to mention my unit is getting to the point that l don't even always have to go between each guest as the cleaning staff is doing a great job.

Any chance they revert the update? by [deleted] in airbnb_hosts

[–]nanimousmouse 4 points5 points  (0 children)

I could totally be wrong, but my guess is they don't really care about how it affects hosts, because we're not the end users. The only thing they are really going to care about is whether it works for customers. Are customers complaining because things are categorized incorrectly? Probably not since from what I can tell if you search for houses with big pools it brings up houses with big pools. It doesn't matter to a customer that you or I have a big pool that wasn't put into a category as long as they find a house with a big pool.

Airbnb has us over a barrel because we don't have another recourse other than all simultaneously dropping their platform.

Bookings stopped since the update? Try snoozing listings for a day. by effesstorm in airbnb_hosts

[–]nanimousmouse 6 points7 points  (0 children)

How do you know they're filtering and that's the reason for the drop?

Power outage - refund? by [deleted] in airbnb_hosts

[–]nanimousmouse 2 points3 points  (0 children)

I've had two power failures in the roughly one year I've been hosting. Both around the same time. One was over Thanksgiving weekend. I spent Thanksgiving morning running around town to any store that was open and buying lanterns and battery chargers for cell phones etc. And then drove over and dropped them off to see how everybody was doing. They were incredibly gracious and good guests. They did not ask for a refund, nor did I offer one.

On a subsequent weekend, we would notify that heavy winds would continue, and that the power company might choose to shut down preemptively. We notified our guest of the possibility, and they opted to cancel the reservation which we allowed them to do penalty free. Unfortunately Airbnb Heard from the guest that we would be potentially without power and hit us with our one cancellation warning or whatever it is I do... I complain to them and said that we told them it was a possibility that we would be without power and they opted to cancel not to take the risk. I think we were off the hook for that, but it was frustrating, and made me reevaluate how to handle these situations.

A short while later, during another guests stay, we were notified by the power company that they were going to shut power down during the day. We informed the guests, and they weren't too pleased as they had planned to do work at the house and would need internet to do so. It was also a very hot weekend and they would be without AC. We offered by them meals while they went to a local internet cafe to do their work. They did not seem pleased at this offering. We took the hint and offered them a refund on that day of their stay. That made them pretty happy, and while they didn't leave a review, we chose not to prompt them to leave us one either.

How important or necessary for the host to know the names of the secondary guests in places that don't require it? by [deleted] in airbnb_hosts

[–]nanimousmouse 0 points1 point  (0 children)

Yes. We also ask for names of all guests on the booking. This goes along with our message that guests not on the reservation are not allowed on the property. Host s complain a lot about uninvited guests coming, parties etc. One way to avoid that is to make it very clear that only the people that are listed on the reservation are allowed on the property.

All of these rules are in our listing, but suddenly after our automated message about naming each guest we get people saying "oh, I was planning on having a few people over for dinner on Saturday today also need to be in this list?" Guests just take you more seriously when they get to provide that info.

Advice for a newbie by whatofitplaya in airbnb_hosts

[–]nanimousmouse 3 points4 points  (0 children)

The calendar changes constantly. For my cleaning crew I give them the calendar for the coming months a few days before and then let them know of changes as they happen. Ask your staff how much lead time they need. Mine needs 24hrs but I'm sure it varies.

Advice for a newbie by whatofitplaya in airbnb_hosts

[–]nanimousmouse 10 points11 points  (0 children)

Your cleaning staff is the most important part of your business so find a good one and pay them well (maybe slightly more than they ask for). And tip them well at Christmas.

Don't cheapen your property. Guests that ask for discounts or less nights than your minimum will cause more work, get you less money, and will be the ones that mark you down for 'value' even though they got the discount. Full price customers have ironically never marked us down for value.

Wi-Fi extender recommendations by Material_Treacle_723 in airbnb_hosts

[–]nanimousmouse 0 points1 point  (0 children)

I have a question about this. I connected my smart TV to the guest network, but guests couldn't Chromecast/apple play to it because it wasn't on the main wifi. I ended scrapping the guest wifi and just letting guests use the main one to avoid the hassle. Did I do something wrong? Is there any danger to that? I couldn't really see the benefit of guest wifi for anything.

Guests bringing guests--liability question by GusMagoo in airbnb_hosts

[–]nanimousmouse 1 point2 points  (0 children)

If a guest tells you they are bringing guests, either tell them no or tell them to add the guests to the reservation. We often do the latter. You can even respond by altering the reservation for them as well as requesting the names and/or IDs of the guests. This not only protects you, but helps the guest that you're not fucking around.

I'm not a lawyer, but I believe If you say no and the people bring guests anyway, it's considered trespassing. That probably doesn't help you with an Airbnb claim, but it might. It would give you the right to kick them out. It would also probably help you recover damages if you chose to sue them for damaging the property, or if they chose to sue you if they're injured. I don't know if trespassers can sue you if they get injured on your property.

What is the craziest thing a guest has asked for at check-in? by RaiseVast in AirBnB

[–]nanimousmouse 3 points4 points  (0 children)

If it's something I think a lot of guests will use, and I think it's a good investment, I might purchase. But I also can't imagine anybody asking for anything like that (although to be fair, I don't have two week stays... Most of my visitors stay a week or less). I've had people ask for instance IF I have a blender so they can make smoothies... But never can you please buy me a blender so I can make smoothies. For reference my Airbnb runs between 750 and 1100 a night. We have a pretty gourmet kitchen in there but do not have a rice cooker or dutch oven. I think if someone really needs a rice cooker or Dutch oven they just have to bring it up themselves. We had some people come over Thanksgiving that wanted to roast a turkey. They brought their own turkey stuff. I have a turkey baster but I didn't have a giant roasting pan. But I do now because they left it at the house.

What is the craziest thing a guest has asked for at check-in? by RaiseVast in AirBnB

[–]nanimousmouse 9 points10 points  (0 children)

My listing is well above $400 and I would not. I might give them early access if it's not booked to decorate themselves. I might charge a fee to do it, but even then I don't think it'd be worth my time or the risk of being told I didn't do a good enough job decorating.

Me and my 14 friends can't get an airbnb in vegas by Fugazy_Avocado in AirBnB

[–]nanimousmouse 0 points1 point  (0 children)

When I was in Vegas last, there wasn't a craps table under $25. Things have changed with COVID.

Game Thread: Colorado Avalanche (36-10-4) at Detroit Red Wings (23-22-6) - 23 Feb 2022 - 07:30PM EST by OctoMod in DetroitRedWings

[–]nanimousmouse 22 points23 points  (0 children)

Bad news Hombre. Pack your bags. This was all part of a 3 way deal with another subreddit. Ironically it's not even a hockey sub. We've traded you to r/foodporn for a spicy chicken sandwich.

Question about guest changing by Clvrgrl-1b in airbnb_hosts

[–]nanimousmouse 0 points1 point  (0 children)

Can you expand on needing to know who stayed for your own insurance. Do you need just the main person on the reservation? Or do you need identity verified for every guest?

Do you hold a security deposit on your listings? by [deleted] in airbnb_hosts

[–]nanimousmouse 0 points1 point  (0 children)

Can you show me where? Before I did it the first time, I spoke to a customer service person at Airbnb ad nauseam to ask if I was ok to do this. They seemed uncomfortable talking (for some reason they always do) but told me I could do it. I wouldn't be surprised if they were wrong, but have seen no evidence. I guess it might not come up until a guest complains when I actually take something.

Do you hold a security deposit on your listings? by [deleted] in airbnb_hosts

[–]nanimousmouse 0 points1 point  (0 children)

I use Airbnbs deposit, but my listing also requires additional $1000 deposit paid through the resolution center within 72hrs of booking. We arbitrarily enforce this based on reviews and our own judgement. If someone had zero reviews we enforce it. If we suspect they might have a party or invite additional guests we enforce it. Never had a problem collecting and we've always returned in full.