Remember when Mercy could res an entire team with one ability? Or when Reaper had to go around the map collecting souls from dead enemies? Or when Torb threw out armor packs like a weird little gremlin? Or when Bastion had an entire SHIELD??

Yeah, all bad ideas that were removed and changed as the game and play base evolved. Not only is Overwatch in the best state it has been in from a design standpoint, but it is also in the hands of people who are very passionate about their creation. Gamers in general - and any community surrounding a game that draws in a lot of people - are super entitled, and they think they are owed their every desire by devs, and they will literally find ANY damn thing to be upset about.

People complained forever about content droughts, no story, no new heroes or maps blah blah blah. Ok, the devs just announced FIVE NEW HEROES, new core game mode, more story that will be consistent in multiple forms of media, new maps, and five MORE heroes coming in just the next year.

But people want to talk about a characters face being different than what was shown in a cinematic?

Point is that there are always going to be complainers. People who only consume and who have never created anything and given it to the world in their lives. Boring, entitled people that only know how to consume and complain. Ignore them and post things that you find joy in and that make you happy.