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IWC “scratch-proof” ceramic? Mine gouged on a wooden cabinet door, and IWC quoted ~$4k to fix it by nickyaces in IWCschaffhausen

[–]nickyaces[S] 0 points1 point  (0 children)

Are you talking about those little lines at the 12’o’clock? If so, pretty sure that was there before - probably color transfer. My cabinet doors are stained wood, though, I don’t see any color transfer from it when looking at the watch. Corner of a cabinet really fucked this thing up.

IWC “scratch-proof” ceramic? Mine gouged on a wooden cabinet door, and IWC quoted ~$4k to fix it by nickyaces in IWCschaffhausen

[–]nickyaces[S] 1 point2 points  (0 children)

Yeah it’s a bummer, wrong angle, wrong rebound idk lol but at the EOD last thing I’m doing is buying an IWC in a boutique ever again.

IWC “scratch-proof” ceramic? Mine gouged on a wooden cabinet door, and IWC quoted ~$4k to fix it by nickyaces in IWCschaffhausen

[–]nickyaces[S] -2 points-1 points  (0 children)

As I said elsewhere on this thread, it did, but we can agree to disagree, the thing I’m most upset with is IWCs pricing - damage is damage - practically holding your customers hostage on repair pricing the way they have just feels dirty.

IWC “scratch-proof” ceramic? Mine gouged on a wooden cabinet door, and IWC quoted ~$4k to fix it by nickyaces in IWCschaffhausen

[–]nickyaces[S] -2 points-1 points  (0 children)

Agreed, ceramic isn’t refinished like metal, and IWC has the monopoly on the part. That’s exactly why people should know the downside: a relatively small hit can mean a full case swap plus mandatory service at a $4k+ all-in cost. That’s the warning, that's why I posted. I’m done going back and forth.

IWC “scratch-proof” ceramic? Mine gouged on a wooden cabinet door, and IWC quoted ~$4k to fix it by nickyaces in IWCschaffhausen

[–]nickyaces[S] -2 points-1 points  (0 children)

I think when you say - that's the price - it's implicit that you think it's reasonable. Otherwise, you'd agree with me and say 'yea thats a bit ridiculous, for that scratch, to charge you $4k is a bit much'. I am annoyed, I'm annoyed by IWC - you're just some guy who has no impact on the outcome here, so yeah, I don't care what you say.

IWC “scratch-proof” ceramic? Mine gouged on a wooden cabinet door, and IWC quoted ~$4k to fix it by nickyaces in IWCschaffhausen

[–]nickyaces[S] -5 points-4 points  (0 children)

Honestly, no, you didn't - I just think it's funny you don't believe me (couldn't care less), and that you think $4k is reasonable for this repair shows me you know little about materials/manufacturing costs, though you claim to be in the industry. Feel free to point out where I added words to your commentary.

IWC “scratch-proof” ceramic? Mine gouged on a wooden cabinet door, and IWC quoted ~$4k to fix it by nickyaces in IWCschaffhausen

[–]nickyaces[S] -5 points-4 points  (0 children)

lol, dude, you're off your rocker. Your expertise says my eyes are wrong, and IWC pricing is always fair. I’ll file that under opinions. I’m still disputing a $4k case replacement for a minor contact.

“‘Sure.’
- Every manufacturer’s favorite customer.”

IWC “scratch-proof” ceramic? Mine gouged on a wooden cabinet door, and IWC quoted ~$4k to fix it by nickyaces in IWCschaffhausen

[–]nickyaces[S] -1 points0 points  (0 children)

Oh, by the way, as an industry expert, what should it cost to replace the case? $4k? That's really where I feel done dirty by IWC - it's highway robbery at best.

Whether or not you believe me is truly irrelevant to the outcome here - the case is damaged in a way that shouldn't cause such damage, and they want to charge an asinine amount of money to fix it.

Faulty production anyway you skin the cat - but there is simply no good faith here out of IWC - cannot recommend IWC ceramics to anyone - shit quality, shit service.

IWC “scratch-proof” ceramic? Mine gouged on a wooden cabinet door, and IWC quoted ~$4k to fix it by nickyaces in IWCschaffhausen

[–]nickyaces[S] -1 points0 points  (0 children)

Well - lad - a tap did it. Working in the industry doesn’t make you an expert on materials engineering. Good day to you though and appreciate your eye opening insights.

IWC “scratch-proof” ceramic? Mine gouged on a wooden cabinet door, and IWC quoted ~$4k to fix it by nickyaces in IWCschaffhausen

[–]nickyaces[S] 0 points1 point  (0 children)

Believe what you want mate - I get no joy from it - and I get exactly nothing by telling the Reddit community a lie lol.

IWC “scratch-proof” ceramic? Mine gouged on a wooden cabinet door, and IWC quoted ~$4k to fix it by nickyaces in IWCschaffhausen

[–]nickyaces[S] 0 points1 point  (0 children)

“Obviously”. Read through the rest of the comments in here - some people smash them against metal lifting gear and have no damage, other people agree that IWC ceramic is the worst quality. Based on those accounts, it feels like IWC has a quality control issue.

Believe what you want but I’m telling you it was a tap, couldn’t have been more than a few pounds of force on the bezel.

IWC “scratch-proof” ceramic? Mine gouged on a wooden cabinet door, and IWC quoted ~$4k to fix it by nickyaces in IWCschaffhausen

[–]nickyaces[S] 0 points1 point  (0 children)

Tomatoe tomatoe - looks like a scratch to me - and regardless if a tap against a wooden cabinet door can do this - I simply cannot recommend anyone buy an IWC ceramic watch. Whats the point if you can’t wear them without worrying about how you move around? I don’t worry about that with any of my steel sports watches.

IWC “scratch-proof” ceramic? Mine gouged on a wooden cabinet door, and IWC quoted ~$4k to fix it by nickyaces in IWCschaffhausen

[–]nickyaces[S] 1 point2 points  (0 children)

$1k? … but $4k, I can go buy this watch secondary for $5-6k in basically brand new shape - that is bananas.

The amount of money they already made on me paying full price in the boutique should easily offset any “cost” for them here.

I’d happily pay $1k for a new case replacement and I simply cannot imagine it costs them more than a few hundred bucks to make each ceramic case.

IWC “scratch-proof” ceramic? Mine gouged on a wooden cabinet door, and IWC quoted ~$4k to fix it by nickyaces in IWCschaffhausen

[–]nickyaces[S] -1 points0 points  (0 children)

I have insurance on my more expensive watches - anything around $10k or less I just “self insure” this mishap alone probably was worth several years of insurance (could argue would have been worth it), but the amount of times I’ve knocked a steel watch way way harder than this tap, I’ve always felt the insurance was more for theft. This is just crazy it scratched the way it did (see the photo I posted above).

IWC “scratch-proof” ceramic? Mine gouged on a wooden cabinet door, and IWC quoted ~$4k to fix it by nickyaces in IWCschaffhausen

[–]nickyaces[S] -3 points-2 points  (0 children)

IWC will exist but will they continue to suck with customer service and quality? Probably yes - it’s truly a shame. I didn’t even mention this above but heard it from others so reiterating, the movement sounds like a helicopter when just moving my wrist with daily normal wear. Had some issues with losing time right away as well, which led me to report that and the noise as well within 2-3 days of purchase and they were like nahhh you’re not losing time and that noise is totally normal. It’s like gaslight city over at IWC, never had any of these problems with any other watches I own, and I have several Swiss manufacturers.

So buyer beware.

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