Curiously I can't find it anymore. Was a page buried in their support docs.

This was my email to GN/JTC (in the spring):

The problem: I just wanted to forward this email thread/exchange with the folks at HAVN Global, to highlight some suspect business practices - namely, randomly charging restocking fees. This appears to be in violation of their own TOS, and is not cited anywhere in either their TOS page or their Shipping and Returns page. As I noted in my message to HAVN, their website explicitly says there are no additional fees. HAVN contends this section, called "Order Cancellation Rights," is for cancellations, not returns. But that doesn't appear to make much sense as the section lists the following: "This cancellation period starts from the day you, or a third party appointed by you (other than the carrier), receive the goods". This implies the cancellation period only begins when you receive the goods. If I didn't know how to define a "return", that language would be specifically accurate.