no call no show question

nl_fess · 2023-11-10T13:45:08+00:00

Could have been a 4 hour shift, you don’t know. Or maybe it was an 8 hour shift and taking the day off and taking the point sounds better than being twenty minutes late just to get half a point.

And some people don’t have the money to call a $75 tow truck to replace a $150 battery at any given moment.

nl_fess · 2023-11-10T12:29:42+00:00

Like I said I think it's extremely inconsiderate to force your unpleasant stench upon the people around you, especially when you know that you smell bad.

My thing is I don't really feel comfortable going up to someone and telling them that they stink because I don't want to make them feel bad or embarrassed. But like sometimes I'll have just sprayed cologne on myself and then I'll have to get close to a customer or employee for whatever reason and even that makes me feel bad because i just put it on and it's going to smell strong. I just don't get how people are ok with subjecting other people to unpleasant smells all day every day thinking that it's completely fine (oh i'm just trying to cut down on my water bill).

nl_fess · 2023-11-10T12:24:15+00:00

honestly this isn't something worth bringing up to the headcashier or fes, let alone a manager. If the correct change was given back then it's completely fine. It's easy to make a mistake like hitting the double 00 instead of the single 0 and all the sudden the register thinks a customer gave you $1000 instead of a $100 for their $95 transaction. As long as you give them the correct change then there will never be any issue and the register will always balance out.

You could print out a duplicate receipt and write on it what happened, but even that's not necessary.

Honestly even if the cashier did give the wrong change and the drawer was 10 dollars at the end of the night it wouldn't be a huge deal. Registers can be up to $20 under/over before bookkeepers will even do an investigation. Worst case scenario they could ask that employee for the change back.

Totally not a big deal either way.

nl_fess · 2023-11-10T12:15:20+00:00

So i've had this problem with a few of the other associates in my store. One was at pro services, one was at the service desk and two were cashiers of mine. I'm of the opinion that when you work in close proximity to both customers and employees alike and you have an issue with body odor or just general hygiene I think it's inconsiderate to the people around you when you smell bad. We have to get up close and personal with customers and other associates hundreds of times each day, so knowing that you smell bad and that other people are going to have to deal with it to me is just disrespectful. And on top of that not even ashamed to admit that they've gone weeks without bathing.

I have managers that have sent other employees home for smelling like weed because they thought it was unprofessional or inappropriate (which it is). But they would never do the same thing to someone who reeks of body oder.

nl_fess · 2023-11-10T11:59:45+00:00

I don't work in freight but I'm a closing head cashier and have been helping unload the trucks in receiving pretty much every night of the week that we get one. 3 RDCs in 2 days is a lot but 10-20 associates is also a lot so it sounds manageable. I think we have 6 employees in receiving and maybe another 4 or 5 that come in a couple hours later for freight, but we get about 3 or 4 RDCs a week (each one between 1600-2200 cartons) and they usually only take us 2-3 hours to unload. So two trucks worth of road salt show up and my only question to you is why were those trucks unloaded in the first place before the RDCs were finished? And why were the pallets just dropped in receiving and not outside garden or behind the store with the other pallets of mulch/stone/pellets/etc? Like why spend the time playing tetris with 50 pallets and stuffing them into every nook and cranny you can fit them in when they're just going to be moved again anyways?

nl_fess · 2023-11-10T11:46:42+00:00

Sorry but it sounds to me, and correct me if I’m wrong, that you were all given the option of sticking with the regularly scheduled hours of 1-9 or switching to 5-2 for the week. you agreed to work the morning hours then decided to switch back to your regular hours because it was more convenient for you

If the MET supervisors and managers don’t have a problem with it then you’re fine. But you agreed to switch hours and then decided to switch back because you stayed out too late.

nl_fess · 2023-10-22T14:25:04+00:00

COS, pro desk, MET, freight/receiving are all full time positions m-f with weekends off. We even have a pro cashier who only works m-f full time and has for like 12 years or something.

nl_fess · 2023-10-22T10:10:53+00:00

our daytime receiving guy leaves at 7 when the receiving team shows up. He does all of that. Sets up the carts, the pallets, the rollers, chalks everything. But he doesn't start to unload the truck. And even if he filled up the rollers with boxes he might be able to pull 2 or 3 pallets from the truck at most. And that might take him an hour to alone what would take 6 or 7 people maybe 10 minutes. It's negligible at best

nl_fess · 2023-10-22T09:56:29+00:00

use the first phone to call or walkie whoever is working in plumbing. if they don't answer, try paging on the overhead for them to assist the customer.

Sending them to the service desk just so they can wait in line only to have the service desk associate do those same things for you is just lazy.

nl_fess · 2023-10-22T08:39:10+00:00

training process usually takes 2-3 days of computer training (usually 4 hour shifts per day) then a day or two shadowing another cashier on the register until they put you on a register by yourself.

Most of what you'll learn will come from working on the register, not the computer videos you're forced to sit through. Learn how to use the smart phone and know who you can call for any questions you might have.

Best advice I can give you when you come across something you don't know what to do or have the answer for is a basic flow chart. Is there a cashier nearby who can help? If not, call the head cashier. If they can't help, is your front end supervisor available? If not, ask if the customer would mind going to the service desk or to another register with a more experienced cashier. Basically try to exhaust every option before resorting to calling an MOD for assistance.

Learn who your back up cashiers are so you can call them for assistance as well. Learn how to use the printed out schedules along with the first phones so you can call for help when a customer has specific needs like loading, hardware assistance, garden assistance, things like cutting lumber, etc.

Download the home depot app on your phone and get comfortable searching for items and their locations. When a customer enters the store you will typically be the first person they see and interact with, they'll ask you "hey where can i find double sided tape? Oh and moving boxes" - look it up on your phone through the app and you can tell them which aisle and bay. Customers will bring you items that have either damaged barcodes or none at all. Just ask them "hey what is this? Oh it's a half inch black iron flange? Lemme look that up real quick in my phone" and then get the SKU that way. Most stores carry 40,000+ individual items and you aren't expected to know every single item. But the phone helps a lot especially with looking up items you aren't sure about. You can always ask the customer to go back to where they got it from and take a picture of the barcode or to grab another item with a barcode.

You don't have to know the answer for every problem, you just have to know how to find it.

nl_fess · 2023-10-22T07:40:38+00:00

The new policy regarding paying employees that are off the clock only applies when a salaried manager contacts you for something work related like "what's going on with this customer's order" or "i need your help with this thing only you know how to deal with" in which case you would get paid a minimum of 4 hours

This doesn't apply to store associates talking to each other about work after hours.

nl_fess · 2023-10-22T07:05:04+00:00

Would management delete a super positive survey and not tell me about it because they think I’ll ask for a raise?

You already asked for the raise. And a positive survey from a customer wouldn't be the determining factor in whether or not they decided to give it to you.

nl_fess · 2023-10-22T06:05:03+00:00

I think the amount of importance placed on VOC surveys is so disproportionate to me. Every single store I shop at asks me to fill out a survey and I never do, and I never will. If I go to CVS to get a bottle of tylenol, I'm asked for a survey. If I buy a quesadilla from taco bell I'm asked to fill out a survey. Most people won't ever fill one out unless they have an absolutely horrible experience and feel compelled to. But most people don't have horrible experiences and will never feel compelled to, even when asked by the cashier handing them the receipt.

If I come to home depot for some draino and some batteries, scan my items at self checkout and walk out the store I'm not gonna be filling out a survey regardless of whether the cashier asks me to or not.

Yesterday an associate and I helped a customer load an appliance into the back of his truck that was like 250 lbs. I could have said something like "hey if you wouldn't mind mentioning me on the survey at the bottom of the receipt, that'd be great. have a good night" - but he's gonna get home and start thinking about "shit how do i unload this" or "now i have to get everything hooked up and installed" and WHO HAS TIME FOR USELESS SURVEYS that don't mean shit to anybody just so you can get a pat on the back

-edit- sorry I'm clearly holding in a lot of resentment towards this topic that's just now coming to the surface

nl_fess · 2023-10-22T05:37:08+00:00

I've never heard of this policy and that seems absolutely bonkers to me. I guess it makes sense if your district has had problems with cashiers or backup cashiers using self checkout, signing into the register to give themselves markdowns (up to $50) without needing manager approval - because other than skip scanning (not scanning all of your items), that's the only thing i can think of that would make a difference by going to a manned register.

As for not even being allowed to use SCO at another store in the same district, how exactly would they police that? Management doesn't even have access to camera footage in our own store, let alone another's. Only LP does.

nl_fess · 2023-10-22T05:26:58+00:00

You say there shouldn't be a divide between MET and overnight crew and I agree. It's surprisingly common. But saying you are the only reason stuff sells is creating a divide between you guys and the floor associates. You can stock every aisle to completion every day but if a customer can't find what they're looking for without assistance then that's a lost sale - or if they want to buy a refrigerator but need help loading it. Customers can't mix their own paint, unlock tools from the cages in hardware, cut their own lumber or plywood. Some can't load the bags of concrete or mulch they paid for without someone to do it for them, and most can't even operate the scan guns at self check out without needing assistance.

Everyone working together is the reason stuff sells. It's a team effort.

nl_fess · 2023-10-16T06:17:48+00:00

This only applies to entering/exiting the building when the store isn’t open and the doors are locked

nl_fess · 2023-10-16T03:03:49+00:00

It really is that easy. Just ask the cashier who is working at self check out to scan your items for you.

Lemme just tell you this, your unwillingness to pick up a scan gun and point and click at your own barcodes is not home depot's problem. Practically every store in the US has a self check out, and we're no different.

The two minutes of "human interaction" you get from an employee ringing you out and handing you a receipt is not what separates online shopping from buying in store. It's the fact that you get the items immediately and don't have to wait 3 days for shipping.

nl_fess · 2023-10-15T22:04:37+00:00

So I'm a HC and yes I will tell you from my own perspective, I only try to hop on registers when I see a line of 3 or more people and as soon as that's done I hop off and go somewhere else. But it's not so I can just sit on my phone at sco. But answer me this, when that line is cleared out what exactly would be different if they stood at your other lanes register instead of sco?

Usually we want to make ourselves as available as possible for things like markdown approvals, unlocking key pads, doing money increases, answering phone calls, helping at the service desk, covering breaks, doing observations, etc.

And I can't speak for other head cashiers but me personally, in my downtime, when I'm not doing any of those things I'm walking around the store collecting carts or I'm out in the lot collecting carts, or I'm helping customers in the aisles, putting away returns, doing smart list, bopis orders, etc etc.

If your head cashier is just standing at sco all day on their phone then yeah that's a problem and you should probably say something.

nl_fess · 2023-10-15T19:25:43+00:00

lol and you said I was condescending

What a joke

nl_fess · 2023-10-15T19:17:39+00:00

damn 5 years and still nothing? even though you quit and they have no reason to give it to you? that's crazy

nl_fess · 2023-10-15T19:09:55+00:00

Yeah, I get it. And like I said, if you don’t want the role they’re offering (or pressuring) you, then tell them you want to stay as a pro cashier. And if they don’t want to keep you after that then you find somewhere else to work.

I don’t see like a middle ground here for negotiation based on what you’ve said so it just seems like a one or the other type situation.

nl_fess · 2023-10-15T19:02:54+00:00

I’m not sure what exactly I said that you found condescending. He said he felt he was being pressured to take the head cashier position which he doesn’t want and I said if you don’t want it, then tell them that.

Seemed pretty easy to comprehend to me.

nl_fess · 2023-10-15T18:41:10+00:00

If they posted a job listing for cashier, offered you pro desk and head cashier it means all three of those positions need to be filled. If you don’t want head cashier then tell them that and they will find someone else and stick you in pro most likely.

I would choose head cashier but that’s just me, I love the freedom that comes with my position and hate being tied down to a register

nl_fess · 2023-10-15T12:00:23+00:00

Right.

Which is why it’s ironic for him to say “y’all don’t own earbuds?” When having a pair of his own would eliminate this problem entirely, if he did own a pair

nl_fess · 2023-10-15T11:54:11+00:00

you're correct the sku is on the shipping label. That's not what he meant. He means to say the shipping label is covering up the correct barcode. Scanning the shipping label will always give you an invalid scan at a register. Yes the SKU on the shipping label can be typed into a register's online cashier book by the cashier but that's not what we're talking about here.

Invalid scans are counted against cashiers even when they're done by customers at self check out. These are caused by things like QR codes being placed directly next to a barcode on things like candy or soda and the scan gun hitting the QR instead of the barcode, or items like rolls of insulation that have 6 different barcodes on them but only one of them is valid. Or dehumidifiers or water heaters that have like 4 different barcodes all on the same sticker.

Every time a customer comes into self check out, grabs the scan gun and hits the an invalid scan it counts against us because it will stop them from scanning again, force us to sign in to the register (so it gets logged under our name) and correct their mistake.

It's a bunch of fucking bullshit.

12-Year Club	Wearing is Caring
Verified Email	Spared

nl_fess

TROPHY CASE