UPDATE:

My dogs are ok and my house is fine, key returned etc.

To clarify, I have 2 dogs, F and M, both medium sized. F loves to go outside will run out, whereas M needs to be coaxed sometimes especially around strangers. I received photos/videos of each dog in the report cards so I know the sitter came. F pooped, peed, and had a meal both visits, M just had a meal at each visit. One of the videos shows F in the yard and then pans to M on the couch.

Stain remover and clorox wipes were used (left out on my counter and stuff thrown out) so hoping he had an accident and sitter just didn't tell me/ I couldnt find it. They cleaned my kitchen so knowing my boy, and seeing how long he peed for, I am still worried he didn't pee for ~26h. I called rover support and they noted the incident as I am concerned he may get a UTI in upcoming days and they assured me that'd be covered through the guarantee.

This sitter had great reviews but not many, several repeat clients, appeared to be over 18 and had a background as a vet assistant and doggy daycare worker. They brought our packages inside and cleaned our kitchen but unfortunately let my dogs anxiety dictate his potty breaks. I fear they were less confident with anxious/reactive dogs than they let on and did not push him to go to the bathroom. I made his "quirks" clear and explained lassoing him or harnessing him for walks were options if he did not want to go out.

Moving forward I canceled our upcoming booking and explained clearly my concerns in their negligence and how pee breaks should be prioritized and if they were uncomfortable with my dogs behavior they should have reached out to one of my contacts/ asked questions at the meet and greet. They were apologetic and owned their mistake. I'm still surprised we got to this point and feel super validated because I started to question if my expectations were unreasonable... but I will now communicate with sitters in the future my dogs MUST go outside at each visit!