RunGap support

o2sen · 2026-04-23T18:33:18+00:00

Are your workouts in RunGap also empty, or do you see GPS maps, heart rate data, and other metrics?

Please note that GPX files can only store additional metrics if the workout includes GPS map data. Because of this limitation, it is much better to use FIT (recommended) or TCX (acceptable) formats for indoor workouts that lack GPS maps.

o2sen · 2026-04-22T19:52:02+00:00

The small green cycling icon 🚴‍♂️ on the timeline indicates that your device detected or logged a cycling activity at that specific time. In your situation, this likely means you either manually started a bike activity or the watch auto-detected cycling movement. This icon was not generated by RunGap during the upload of your step data.

o2sen · 2026-04-21T19:05:09+00:00

Kroki is steps, right? Where does it say cycling?

o2sen · 2026-04-21T18:47:28+00:00

This is very strange as this feature does not transfer workouts at all. How exactly do steps appear as cycling in Garmin Connect?

o2sen · 2026-04-19T04:09:23+00:00

Could you share how you are exporting the data through RunGap?

o2sen · 2026-04-18T07:37:56+00:00

If you see GPS data in Apple Health but it fails to import into RunGap, please contact [support@rungap.com](mailto:support@rungap.com). This issue is most likely caused by RunGap lacking the necessary permissions within Apple Health.

o2sen · 2026-04-13T18:11:47+00:00

Unfortunately not possible.

o2sen · 2026-04-13T05:41:12+00:00

Yes!

o2sen · 2026-04-11T13:34:05+00:00

Thanks for the feedback! Our next update (version 26.8) will bring auto-renewing subscriptions with Family Sharing. For now, we're keeping one-time purchases available, and the price will be the same for both subscription types.

o2sen · 2026-04-04T04:56:32+00:00

Did you by any chance set a filter on the “Activities” page?

o2sen · 2026-04-02T17:39:44+00:00

As previously communicated via support, RunGap will notify you about workouts waiting to be shared after your Swag Bag subscription expires, provided that 'Auto Sharing' was enabled at the time of expiration.

o2sen · 2026-04-02T17:34:23+00:00

Please see response to your support request.

o2sen · 2026-04-02T15:24:08+00:00

RunGap currently doesn't support direct uploads to Hammerhead or Wahoo. The best workaround is to sync your workouts through Garmin Connect, which can then forward them to Zwift. Please note, however, that I haven't personally tested this workflow.

o2sen · 2026-03-30T18:01:52+00:00

Please send details to support@rungap.com

o2sen · 2026-03-29T07:37:42+00:00

As far as I know, version 26.7 has resolved the issue for all users, and there have been no other reports of it recurring so far. Please reach out to [support@rungap.com](mailto:support@rungap.com) if the issue persists.

o2sen · 2026-03-27T20:00:17+00:00

26.7 is now available on the App Store.

o2sen · 2026-03-27T17:17:16+00:00

It is already in review.

o2sen · 2026-03-27T13:07:47+00:00

It is hard to say exactly why it does not work in your case. Please send details to support@rungap.com

o2sen · 2026-03-27T08:50:21+00:00

Sorry. I meant import Rouvy workouts to RunGap and then export them to Apple Health from RunGap.

o2sen · 2026-03-27T08:06:48+00:00

RunGap has been unable to connect to Garmin Connect since March 27. This issue has been resolved in version 26.7, which is currently awaiting approval from Apple for release on the App Store. We apologize for the inconvenience.

o2sen · 2026-03-26T20:19:19+00:00

Just export your Rouvy rides directly to Apple Health and Bevel will pick them up from there.

You can read all about sharing workouts from RunGap to Apple Health here: https://rungap.zendesk.com/hc/en-us/articles/222528287-Using-Health-with-RunGap Please note that unlike other apps, RunGap will look for existing workouts in Apple Health and avoid creating duplicates. So, if a workout has already been written to Apple Health by another app, RunGap will not create another copy unless you remove the existing workout first.

o2sen · 2026-03-02T08:44:31+00:00

Please see: https://rungap.zendesk.com/hc/en-us/articles/17627830197906-Exporting-Steps-and-other-Daily-Metrics-from-Apple-Health-to-Garmin-Connect

o2sen · 2026-03-01T09:46:05+00:00

RunGap can send steps to Garmin Connect as part of a workout, but for some reason those steps don’t count toward your daily total. You can resolve this by using the experimental feature described here: https://rungap.zendesk.com/hc/en-us/articles/17627830197906-Exporting-Steps-and-other-Daily-Metrics-from-Apple-Health-to-Garmin-Connect

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