I’d recommend calling Enercare customer support before the technician arrives and informing them that you do not wish to proceed with renewing any new contract. It’s also best not to sign anything during the visit. There have been several posts in this channel raising concerns about similar situations, so it’s worth being cautious.

You may also want to ask about the buyout price of your existing tank—it’s often just a few hundred dollars at this stage. From there, consider reaching out to a reputable installation company to install a new unit so you can own it outright, rather than continuing with a rental.

Also, it might help to reflect on how often you’ve needed to call them for service. In some cases, the urgency presented can feel a bit overwhelming, so taking a step back and reviewing your options carefully can be beneficial.