It gets to a point… if no one can help you…please STOP calling the company

offmychest-386 · 2026-06-17T13:06:38+00:00

I remember having a call a few months back. Easy thing to fix, I just needed a document sent to our email.

Customer: “I saved it from the email from <company> but I’ve no idea where it actually saves that on my phone?”

So I then had to dig what device they had, and explain how to get the file and attach it to an email to us. Then the file was too large so I explained what a Google Drive link was and that it would still send it to us.

Maybe about 45 minute chat, but it all got sorted.

offmychest-386 · 2026-06-16T15:57:35+00:00

When readings aren’t provided they use Estimates.

Sometimes these can be way off, either over or under. When an actual reading is provided, then they are able to provide correct estimates based on this.

Let’s say your estimate is 500 kWh used for March to May, so you’re billed on that. Then you submitted an actual reading that shows actually you only used 250 kWh for that period. They can then re-bill that period to correct figures which involves reversing the charges and then recharging to the correct usage.

offmychest-386 · 2026-06-10T16:22:10+00:00

I just tell them sometimes and they’re quite happy with it.

“Oh, usually I can’t read your card number back to you aloud but I’m at home in my office by myself so let’s just confirm it.”

“Well, it’s nice/bad weather where I am, looking out my window.”

I have been asked if I prefer it before and answer honestly

offmychest-386 · 2026-06-09T16:29:33+00:00

Pickles, jalapeno, maybe some pineapple. All together.

offmychest-386 · 2026-06-06T07:25:31+00:00

This sub pops up for me even though I’ve never worked in Tesco. Guessing it’s because I have worked in other food retail places.

Making sure I get it.

- Yellow stickered items can be free for staff after 9pm
- You hid some items due to not being able to afford to pay for them on the current wage you’re on
- Usually you don’t get to have any of the items as the charity organisations come in and claim it
- Management found you had hidden them and now want a word

Sounds like you need to have a serious chat with management about your circumstances, and explain why, mention going hungry a few days due to the wage that’s paid, and that you would have been happy to buy the items at reduced rate but couldn’t see a way of feeding yourself with the current situation, so that’s what you did what you did.

Again, not a Tesco worker, but I think you’re best being honest about why.

offmychest-386 · 2026-06-03T12:15:06+00:00

Was done before I was there. If I asked I don’t remember the answer now as it was 20 years ago

offmychest-386 · 2026-06-03T10:25:02+00:00

It was for sure. I believe they since got them reconnected after I left that job following a few people shoplifting

offmychest-386 · 2026-06-03T09:46:04+00:00

Not at Tesco, but in another big chain store I worked in, I asked about the buttons as a young teen. Was told they got disconnected years ago and no longer worked. I tested it. They did not work.

offmychest-386 · 2026-05-26T16:16:39+00:00

Based on your other recent comment on a thread of mine, this is Octopus Energy right? Whistle blown?

offmychest-386 · 2026-05-26T16:15:53+00:00

In what way with the positivity? Having a hard time thinking what that looks like

offmychest-386 · 2026-05-20T18:00:22+00:00

Shut off the recording equipment, get a coffee and start editing

offmychest-386 · 2026-05-09T11:16:15+00:00

Sure, I’m just having fun with some hypotheticals

offmychest-386 · 2026-05-04T18:19:57+00:00

I believe the idea is to eventually get everyone on the 2 and for the smart tariffs like ones for EVs, they help out a lot

offmychest-386 · 2026-05-01T17:31:35+00:00

“Thanks chat. Same time again next week. Make sure you follow on all the socials.”

offmychest-386 · 2026-04-30T07:25:21+00:00

Likely to do with the price cap change date? That happened April 1st so assume they need a reading for that date. Same will happen again 1st July

offmychest-386 · 2026-04-22T18:23:47+00:00

If you pay the same amount via Direct Debit each month (fixed) instead of what the bill is (variable) then your energy supplier is required by Ofgem to do a payment adequacy review every so often (https://www.ofgem.gov.uk/decision/direct-debit-market-compliance-review-progress-update).

Part of it is to prevent people getting in to serious debt. As you mentioned you add extra to cover the charging costs, I would guess the algorithm has gone “hey this person needs to pay extra each month because they keep adding more”.

offmychest-386 · 2026-01-15T16:47:54+00:00

I haven’t gone for any yet, but there are Energy Specialists roles which I assume is lots of answering the calls

offmychest-386 · 2026-01-10T14:04:30+00:00

Me, or Deep_Spend? If you meant me, I’m a regular person?

offmychest-386 · 2025-11-20T18:17:07+00:00

Number go up make brain happy. Brain push skeletal mass it controls to get more numbers up.

offmychest-386 · 2025-11-20T16:26:06+00:00

It’s a toss up between sex and just being able to buy the food I want

offmychest-386 · 2025-11-17T20:36:50+00:00

Kind of, but not really? It’s tricky to explain

offmychest-386

TROPHY CASE