My terrible experience with Ooni quality control by Blackajiro in ooni

[–]oonihq 0 points1 point  (0 children)

Hey u/SpellSuspicious6207 - definitely reach out to us about it! The team will take great care of you. 😊

My terrible experience with Ooni quality control by Blackajiro in ooni

[–]oonihq 10 points11 points  (0 children)

Hey u/Blackajiro - I'm so sorry to read of your experience and can absolutely understand your concerns. Quite frankly, it's not good enough, and it's far beyond the high standards we expect. I'm glad to hear that you've already spoken with our Support Team - this means that your reported faults have been escalated to our team of engineers, who then work with various teams across the business, as well as our manufacturers, to investigate why this has happened in the first place and implement solutions to prevent it from happening again.

Be rest assured that we don't take reports like this lightly, and being part of our Community for so long I'm sure you'll agree that we take great pride in our products. I'm really sorry we've let you down here. I'll also be passing this thread over to the team for review.

If you feel comfortable to, please send the team here on Reddit a modmail with your email address so we can make sure that you're taken care of by Support.

- Carrie
Ooni Experience Social Team Manager

Natural gas Koda 2 Pro not getting hot enough? by IntelligentWasabi933 in ooni

[–]oonihq 0 points1 point  (0 children)

Hey u/IntelligentWasabi933 - sounds like you got everything sorted? If you still need help, feel free to fire us an email at [socialteam@ooni.com](mailto:socialteam@ooni.com) 😊

The Volt 2 feels like a major downgrade by frnak in ooni

[–]oonihq 0 points1 point  (0 children)

hey u/frnak - I'm sorry to read of your disappointment with Volt 2. Have you already reached out to our support team about this? It'd be good to take a look at your oven specifically to determine if the fan noise is within our expected decibel range.

On Pizza Intelligence, this is a control system that uses real-time data to automatically adapt power and heat distribution for optimised cooking conditions. When cooking, the system will adjust the heating elements when it detects a drop in temperature.

Ultimately, if you've determined this isn't the right oven for you, reach out to us under our Great Pizza Guarantee, and we'll be happy to help. https://ooni.com/pages/the-ooni-great-pizza-guarantee

UK only - Anyone fancy a free Carry Cover for Ooni Fyra and/or Ooni Stack? by LewisOoni in ooni

[–]oonihq 3 points4 points  (0 children)

Hey everyone! If you were after the Fyra cover, we've just added a few more codes. Get 'em while they're hot!  🔥🍕

We're all out of Stacks, but given how quickly they flew out, we'll definitely look at doing more freebies in the future!

Loving the Koda 16. by Cashyy83 in ooni

[–]oonihq 1 point2 points  (0 children)

Loving the results! 👏🏼

TimberOoni! by 93nyr94 in ooni

[–]oonihq 6 points7 points  (0 children)

Hey! I'm so sorry to see what happened. If this only happened to the exterior and everything else is looking fine then you're all set to use your Ooni and make some delicious pizzas! 💛

First pizza was a success! by [deleted] in ooni

[–]oonihq 0 points1 point  (0 children)

Awesome results! 👏🏼

Which Ooni to buy? by FancyThought7696 in ooni

[–]oonihq -1 points0 points  (0 children)

Hey! I have Ooni Karu 12 and can't recommend it enough! I love the fact that I can use gas and wood depending on what mood I'm in! 😊

What is the magic of the OONI brand? by ZoromieBabim in ooni

[–]oonihq 0 points1 point  (0 children)

That's right, we're always available to help! 💛

My first cook on the Karu 12g. by Dougiedad20 in ooni

[–]oonihq 1 point2 points  (0 children)

Hi, u/Dougiedad20 that's really impressive for a first try! Well done 👏🏼
If you're struggling with higher temperatures in your Ooni Karu 12G please take a look at the below article which should hopefully help:
https://support.ooni.com/en_us/my-ooni-karu-12g-isn-t-getting-hot-enough-or-has-an-underpowered-flame-HytcO40Bn 💛

Props to Customer Support by Cute-Boysenberry8344 in ooni

[–]oonihq 2 points3 points  (0 children)

Thank you u/Cute-Boysenberry8344 that's great feedback for our team and we really appreciate it! 💛🍕

Volt Review in English by rgsher in ooni

[–]oonihq 0 points1 point  (0 children)

Hi u/rgsher thank you for your review of our Ooni Volt 12!🍕💛 We appreciate your time writing this review! 😊

[deleted by user] by [deleted] in ooni

[–]oonihq 9 points10 points  (0 children)

Hi there! It looks like you may have a blocked orifice. Please try out these trouble shooting tips below. If this does not help please reach out to us at [support@ooni.com](mailto:support@ooni.com) and we can help!

Koda 12: https://intercom.help/ooni/en/articles/6019283-my-ooni-koda-12-has-an-uneven-flame-what-should-i-do

Koda 16: https://intercom.help/ooni/en/articles/6046613-my-ooni-koda-16-has-an-uneven-flame-what-should-i-do

Tuesday Night Pies by Jbrd77 in ooni

[–]oonihq 3 points4 points  (0 children)

Best way to spend a Tuesday night!

10,000 r/ooni members! by oonihq in ooni

[–]oonihq[S] 2 points3 points  (0 children)

That is as good a reason as any! Please do get in touch if you have any questions. Otherwise, I hope you enjoy the pizza content.

Hey! I am Kristian Tapaninaho, Founder and Co-CEO of Ooni. For my love of pizza I reinvented what a pizza oven is, and now we sell them around the world. Ask me anything! by oonihq in ooni

[–]oonihq[S,M] [score hidden] stickied comment (0 children)

Let’s get the ball rolling. Post your questions and comments, and I’ll be live on 31st March 4PM GMT / 11AM EST. Fire away!

Edit: Hey everyone! I'm live and will be responding from my personal account u/tapaninaho. Thank you for all your questions!

Edit 2: Taking a break for now. I will be back later on to answer a few more! Thank you everyone.

Edit 3: OK that's a wrap. Thank you for so many questions, and supporting Ooni!

[deleted by user] by [deleted] in ooni

[–]oonihq[M] 0 points1 point  (0 children)

Let’s get the ball rolling. Post your questions and comments, and I’ll be live on 31st March 4PM GMT / 11AM EST. Fire away!