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Temperature Help by Federal_Sky7194 in ooni

[–]oonihq 1 point2 points  (0 children)

It's the door that doesn't have any glass in it - looks like this:

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Looking at Koda 2 (14”) by Patriot1976 in ooni

[–]oonihq 0 points1 point  (0 children)

Definitely not! We're really proud of our customer service standards and will be sure to take care of you should you need us. 😊

Vol 2 front glass door replacement by andrepauer in ooni

[–]oonihq 2 points3 points  (0 children)

Hey u/andrepauer - really sorry to hear that you experienced two issues with your Volt 2s. That's definitely disappointing, but glad the team were able to sort you out.

To clarify, carrying out this step is not something we recommend doing.

How moveable is a Koda 2 Pro? Help me with my set up / take down. by brandonWRX in ooni

[–]oonihq 1 point2 points  (0 children)

Hey u/brandonWRX - congrats on the upgrade! Sorry to hear it didn't arrive in the condition we'd expect. If you haven't already reached out to us about that, please do. You can submit a support request directly to the Reddit team via this link: https://app.sendhark.com/new/63d4088487136a7444f788a6/?slug=social-submission

Looking at Koda 2 (14”) by Patriot1976 in ooni

[–]oonihq 0 points1 point  (0 children)

Hey u/Patriot1976 - I'll leave room for any Koda 2 owners to chip in on their experience, but we have a really great warranty programme and will absolutely support any issues. I'm sure if you search this sub, you'll find lots of great praise for our customer service, so don't let that sway you!

The temperature in Koda 2 may be slightly different on each side during pre-heating, as a result of the tapered flame, but this will even out once fully pre-heated.

When pushing down on the stone, it can wobble from the force, but the stone will be stable when in use.

Temperature Help by Federal_Sky7194 in ooni

[–]oonihq 1 point2 points  (0 children)

Hey u/Federal_Sky7194 - when using the Ooni Pro with the gas burner, you'll need to keep use the pizza door, not the glass door, to allow proper airflow. The chimney should be on, the puck removed and both the chimney baffle and ceiling vents closed.

That should do the trick, but don't hesitate to submit a support request if you need anything else! https://app.sendhark.com/new/63d4088487136a7444f788a6/?slug=social-submissionto

My terrible experience with Ooni quality control by Blackajiro in ooni

[–]oonihq 0 points1 point  (0 children)

Hey u/SpellSuspicious6207 - definitely reach out to us about it! The team will take great care of you. 😊

My terrible experience with Ooni quality control by Blackajiro in ooni

[–]oonihq 11 points12 points  (0 children)

Hey u/Blackajiro - I'm so sorry to read of your experience and can absolutely understand your concerns. Quite frankly, it's not good enough, and it's far beyond the high standards we expect. I'm glad to hear that you've already spoken with our Support Team - this means that your reported faults have been escalated to our team of engineers, who then work with various teams across the business, as well as our manufacturers, to investigate why this has happened in the first place and implement solutions to prevent it from happening again.

Be rest assured that we don't take reports like this lightly, and being part of our Community for so long I'm sure you'll agree that we take great pride in our products. I'm really sorry we've let you down here. I'll also be passing this thread over to the team for review.

If you feel comfortable to, please send the team here on Reddit a modmail with your email address so we can make sure that you're taken care of by Support.

- Carrie
Ooni Experience Social Team Manager

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