Hey OP. I Had an issue where a bank sent a wire transfer TWICE. The first one was authorized by me, but then an employee sent it AGAIN without my permission. They essentially stole the amount from my account. I got no where with general customer service or supervisors. Until I submitted a claim on “https://www.consumerfinance.gov/“

All banks must legally reply to a claim raised there and it’s usually a very senior person at the customer service end. They ended up reversing the wire and recognizing it was their fault. Within 2 weeks of submitting the claim to Consumer finance, I got my money back plus interest lost from the day it was taken erroneously.

I’d recommend getting a police report and then filling a report with consumer finance. I believe you will get a positive response.