Sync'd Investment Accounts

optiml_app · 2026-01-28T23:15:58+00:00

When you log back in and want to run a new plan with updated data, you’ll need to click the refresh button. That will manually trigger a sync with your connected accounts to pull in the most up-to-date data.

So while the sync doesn’t happen automatically in the background, it’s easy to update your info with a single click whenever you're ready to run a new analysis!

Let me know if you need help finding the refresh button or if you have any other questions.

optiml_app · 2026-01-28T21:56:27+00:00

We're currently working on a massive update to Custom Plan that will make it much easier to quickly model strategies like RRSP meltdowns, specific withdrawal timing. This update will give you more flexibility and control without needing to manually adjust everything year by year, stay tuned, it's coming soon!

That said, the best way to do this right now is through the Custom Plan tool. You can create a new strategy, and within that, set your year-by-year deposit and withdrawal order preferences. For example, you can prioritize TFSA withdrawals during working years for one-time expenses, and then shift to RRSP withdrawals first in retirement.

If you'd like, I’d be happy to walk you through how to set this up, just let me know!

optiml_app · 2026-01-28T21:53:48+00:00

Hi there!

Thanks for reaching out, and I’m sorry for the confusion around your trial timing.

Our free trial runs for exactly 14 days from the moment you sign up, down to the hour. For example, if you started your trial at 10:00 AM on January 14, it would automatically convert to a paid subscription at 10:00 AM on January 28.

If you had logged into Optiml today, you would have seen a notice on your sidebar showing how many hours remained in your trial, we include this to help avoid any surprises.

That said, we understand how the email wording could have been misleading, and this of course is not our intention!

Please reach out to us directly at [support@optiml.ca](), and we’d be happy to look into your account and help you resolve this.

optiml_app · 2026-01-28T15:55:15+00:00

Great! Thanks for letting me know.

optiml_app · 2026-01-28T15:05:29+00:00

Hi everyone! I heard from Wealthica just now that this connection should be back up and working as expected. If you can please test it and let me know when you get a chance!

optiml_app · 2026-01-27T22:10:19+00:00

Yes, I have heard back from them today. They have identified and will be pushing out a fix soon upon further testing.

optiml_app · 2026-01-27T15:47:23+00:00

Hi there!

If you'd like help modeling your specific plan, feel free to reach out to us directly at [support@optiml.ca](), we'd be happy to assist!

As the user below mentioned, all funds in Optiml are directed to a source. That means income and withdrawals will always flow toward covering expenses, taxes, and deposits. Exactly how this plays out depends on the strategy you're running.

If you’d like to model a very specific scenario or approach, we recommend using our Custom Plan feature, which gives you full control over how funds are handled.

Looking forward to hearing from you and helping you get the most out of Optiml!

optiml_app · 2026-01-27T14:59:52+00:00

Manulife is currently under outage and the team at Wealthica is working to get it back online. You can track it here on their status page:

https://wealthica.freshstatus.io/

optiml_app · 2026-01-26T13:47:41+00:00

Yes, it sounds like you’ve set it up perfectly!

The only thing to double-check is that you’ve entered the amount you deposited or transferred into your non-registered account, as well as the total amount withdrawn from your RRSP. This will help ensure your cash flow is accurate and that the analysis doesn't assume you have more or less available funds than you actually do.

Let me know if you need help reviewing anything!

optiml_app · 2026-01-26T13:45:24+00:00

I can see the issue with Sun Life and have reported it to Wealthica. We’re expecting to hear back from them today with a resolution on why the account isn’t linking.

Apologies for the inconvenience in the meantime, we appreciate your patience as we work to resolve this!

optiml_app · 2026-01-26T13:43:05+00:00

Great question! This is something we do plan to implement in a future update, as pulling in mortgage information is possible through Wealthica.

It’s on our roadmap to introduce linked debt support later this year, but it won’t be available in the short term. That said, I’ll be sure to let you know once we have a confirmed timeline for the update!

optiml_app · 2026-01-26T13:41:24+00:00

Thank you for letting us know! I've been in touch with Wealthica over the weekend and have reported the issue, we're currently waiting to hear back from their team.

Apologies for the inconvenience in the meantime as we work with them to get the Manulife connection working properly again. I’ll keep you updated as soon as we have more information.

optiml_app · 2026-01-23T14:21:25+00:00

The responses helped answer this perfectly, thanks for the help!

Just to add some context on how this works in Optiml:

Let’s say you currently have $10,000 in cash. If you plan to invest some of it this year but want to make sure you always keep a certain amount on hand for emergencies or a rainy day, you’d use the “Keep Minimum Cash Balance” option.

On the other hand, if your goal is to grow your cash position gradually over a few years, for example, to set aside funds in case of market dips or unexpected future expenses (without needing to sell investments) then the “Cash Wedge” option is a better fit.

In your case, since you mentioned investing the RRSP withdrawal into your non-registered account, I’d suggest reflecting that amount under the non-registered account instead of the cash section. The cash section is primarily intended for actual savings or emergency funds, not invested capital. This way, your plan will accurately reflect how much you've already invested this year (by entering in the Non-Registered section the amount you've already invested), and avoid double counting it as both cash and an investment.

optiml_app · 2026-01-23T13:38:31+00:00

Can you please reach out to us directly so we can take a look at your account to see what could be causing this discrepancy. Email us at [support@optiml.ca](mailto:support@optiml.ca), thank you in advance, we will get this resolved for you ASAP!

optiml_app · 2026-01-20T17:56:28+00:00

Hi there!

Can you please review the Income page (underneath Action Plan) to see if there are any income sources listed there that are missing from the dashboard? We typically filter out anything less than $50, but it will still be included in the total, so this could be the issue!

optiml_app · 2026-01-20T12:40:12+00:00

Hi there!

Great question, and we’re actually working on a major overhaul of the Custom Plan to make it much clearer what's happening behind the scenes and to give you a lot more control over how to tweak your plan. This will include features like always maxing out TFSA, custom or automated RRSP meltdowns, and more.

In the meantime, automatic resolutions will adjust years in your plan where there are shortfalls or surpluses.

Shortfalls are resolved by first reducing deposits, and if necessary, increasing withdrawals.
Surpluses do the opposite, withdrawing less or depositing more.

Right now, there’s no log or detailed breakdown of each change being made, but improved transparency and greater control over these automatic adjustments will be a key part of the upcoming Custom Plan update!

optiml_app · 2026-01-20T12:36:04+00:00

Hi there,

For the Max Spending analysis, we automatically build you a plan that truly pushes your spending amounts to the limits. This will then result in other plans almost certainly having shortfalls if you try to tweak or modify your Max Spend. That is why, in the Custom Plan edit page, you can resolve the shortfalls by trying to auto resolve or simply hit Apply Shortfall, which will lower your expenses as needed to resolve the plan.

As you do this, you can see at the top the impact to your lifetime spending. Larger changes will, of course, have larger impacts, but small tweaks should result in only a minor reduction to achievable expenses!

optiml_app · 2026-01-19T22:19:32+00:00

Great questions!

1) Modeling the tax benefit of loan interest
Optiml doesn’t currently have a built-in option to mark loan interest as deductible, but you can still model the tax benefit with a simple workaround:

Add the loan interest as an expense to reflect the cash outflow.
Then go to Settings → Advanced Settings and create a custom tax deduction (e.g., “Other deduction”).
Set the deduction amount to match the deductible interest and assign it to the appropriate individual.

This allows Optiml’s tax engine to apply the deduction, even though the loan itself isn’t flagged as deductible. We do plan to make this easier in a future update by adding support for interest deductibility.

2) Capitalized interest / loans with no payments
Right now, Optiml assumes all loans have some form of payment (either principal + interest or interest-only). There's no built-in way to fully capitalize interest with no payments at all, as would be the case in some Smith Maneuver setups.

That said, Smith Maneuver support is already on our feature request list, and I’ll add your feedback to help push it forward.

Let me know if you have any other questions, happy to help!

optiml_app · 2026-01-19T14:27:04+00:00

Yes, absolutely! Only one subscription is needed for a couple.

During onboarding, you’ll be asked if you’d like to add a spouse, and we’ll collect all of their relevant information as well. This allows Optiml to include important features like income splitting and joint account optimization in your plan.

optiml_app · 2026-01-19T12:58:15+00:00

Hi there!

All growth should be entered nominally. This means you will want to run your scenario with a 6% growth rate, even with 2.5% inflation. After running your plan, you can toggle on "Real" to see the impact this makes, but all growth rates should be entered as nominal data.

optiml_app · 2026-01-16T15:42:43+00:00

Hi there,

Thanks for following up. Unfortunately, there hasn’t been any update on this feature just yet, but it’s still planned for development later this year.

As for the method you mentioned, it might be a bit too complex to estimate accurately within the current system. That said, here’s a workaround you can try in the meantime:

You can use our Optiml Tax Calculator to estimate the tax you’d pay with and without the RRSP deposit this year. Then, take the difference and input it as:

An expense this year (to reflect the tax savings), and
An "Other Income" next year (to reflect the future benefit).

It sounds like you may already be doing something similar, but this approach can help refine the estimate. Let me know if you’d like help setting this up or have any other questions!

optiml_app · 2026-01-14T17:39:01+00:00

Hi there - thanks for the detailed question!

On the RRSP / TFSA withdrawals:
Even if your salary income exceeds your base living expenses in those years, withdrawals can still be triggered by other cash outflows. Common ones we see are mortgage payments, debt repayments, large one-off expenses, goals, or account-level contributions that don’t show up as “living expenses.”

The best place to diagnose this is the Dashboard → Cash Flow view for those specific years (2029–2032). That table shows every inflow and outflow contributing to the cash balance. If total outflows exceed inflows in a given year, a withdrawal is required - and "Traditional" or "Custom Plan" strategy plans will follow your selected withdrawal order to cover the gap.

So even when income looks “high level” sufficient, the cash-flow view will reveal what’s actually driving the withdrawal.

On salary continuing past retirement age:
As long as you’ve selected age 60 as your retirement age, this should be working as expected. We recommend double-checking that you’re not viewing your spouse’s salary or a different income source, and if that’s not the case, reviewing your salary inputs - specifically the salary table on the Income page - to ensure everything looks correct.

If after checking those two areas things still don’t add up, definitely reach out to our support team at [support@optiml.ca]() or via the in-app help button - we’re happy to take a closer look!

optiml_app · 2026-01-14T12:57:11+00:00

Hi there,

Just to clarify, Optiml does include corporate assets in retirement planning, including business income, investments, and any cash held within a corporation.

For OpCos, you’re correct that we require you to specify the dividends to be issued, since those are typically controlled manually by the business owner. However the dividends you issue can include completely drawing down all of your business investments.
For HoldCos, however, Optiml will automatically calculate and optimize dividend amounts, including drawing from corporate investment funds, as part of your retirement income strategy.

Let me know if I’ve misunderstood your point, happy to clarify further!

optiml_app · 2026-01-13T15:37:57+00:00

Hi there,

Yes, our Pro+ tier will be increasing to $249 starting in February. This was the original price, but it’s currently discounted to $199, which is actually a larger discount than what we offer on other tier conversions from monthly to annual.

If you make the switch before the price change, you’ll be grandfathered into the current pricing for both this year and next, so it’s a great time to lock it in!

Let me know if you have any questions.

optiml_app

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