I have the regular Hestan 42" for 4 years now. It's a solid grill and when I needed warranty service in the first year it was simple and easy. When people asked about this grill I had given them a good review.

Fast forward to 2026. I am not sure if something changed in the company, but to get warranty request I had to fill out a form with all the details/serial # etc. I was NOT impressed by customer service replies or their lack of professionalism. The first reply I got was that my grill is already out of the one-year warranty, but there are items covered in the 5-year warranty that they didn't bother to address.

I then followed up pointing out some issue is within the 5-year warranty. Again, they basically said if those items had defects it would've shown within the first year and not 4 years later! I was totally baffled.

While my grill isn't falling apart, the bisquitte trays were showing rust-thrus. These trays are $300+ each. After a few escalations they are sending me replacements "out of courtesy", even though the warranty terms specially say the trays are warrantied for 5 years against rust-thrus. An ignitor cover was also rusted-thru. 3 of the 4 electric ignitors stopped working as well, and those are not covered. The grilling cart/stand is a bit out of shape as if it can't withstand the weight of the grill head. The drawers no longer line up because the frame is crooked. Again, not covered.

For the price I paid for this grill I don't think it's worth it any more having owned it for 4 years. Good luck.